Radosław Błażejczyk Email & Phone Number

Gdańsk, Woj. Pomorskie, Polska

Business Intelligence systems support

- Involvement in various IT projects: systems migrations and upgrades, new solutions productization, adopting environments to new business requirements- Business Intelligence systems (QlikVIEW, QlikSENSE, Alteryx - Windows Servers 2012, 2016, Oracle db's) production and test environment’s management: maintenance, issues troubleshooting and monitoring - Providing support and improvements of applications and services according ITIL methodology: Incident Management, Change Management, Request Fulfillment - Release management: managing upgrades, releases and deployments of existing application and new applications- Knowledge Management: Building documentation in the CMDB and Knowledge Management System (KMS).- Continual Service Improvements - improving service by new procedures and processes creation- Customer-centered approach - close cooperation with Business users and Development team- Close cooperation with systems providers and other IT support team in organization

Gdańsk, Woj. Pomorskie, Polska

- Business Intelligence systems (QlikVIEW, QlikSENSE , Alteryx) production and test environment’s management: maintenance and monitoring in large international organization - Providing support and improvements of applications and services according ITIL methodology: Incident Management, Change Management, Request Fulfilment - Release management: managing upgrades, releases and deployments of existing application and new applications- Knowledge Management: Building documentation in the CMDB and Knowledge Management System (KMS).- Continual Service Improvements - improving service by new procedures and processes creation- Customer-centered approach - close cooperation with Business users and Apps Developers- Close cooperation with systems providers and other IT support team in organization

Gdańsk, Woj. Pomorskie, Polska

Servers management, administration and support of messaging systems.Operating activities: - Change management: change requests implementation in global messaging infrastructure - Incidents and requests management: resolving various types of incidents and requests related to messaging systems - KPI reports preparation, SLA agreements verification - Knowledge management: Processes and procedures creation on base of ITIL methodology, KB db creation - Contact between customers, suppliers and management - Cooperation with other teams of ITSM in large international environment

Second line of IT systems and applications support.Operating activities-administration Exchange 2010 server by Exchnage Control Panel and PowerShell- administartion of Exchange 2010 by Exchange admin center, Office 365- creating, deleting and modifying email and domain accounts- establishing and managing distribution lists and shared mailboxes- troubleshooting, resolving various types of incidents Managing Microsoft Windows Server 2003 and 2008 AD serviceOperating activities:- administrating of Active Directory objects- creating and managing AD groups- managing NTFS permissions- managing access to network shares- granting accesses to network drives, network shares, file/print/applications servers- administrating of AD objects by MS PowerShell- troubleshooting, resolving various types of incidents

Elbląg, Woj. Warmińsko-Mazurskie, Polska

IT 2nd Line Support Messaging Systems Administrator | Active Directory Administrator | Applications support in large international environment ( around 80.000 users ), based on ITIL methodology01.2013 - Messaging Systems support: IBM Lotus Domino and Microsoft Exchange Server 2010 / Microsoft Outlook 2007/2010 clientOperating activities:- creating, deleting and modifying email and domain accounts- establishing and managing distribution lists and shared mailboxes- troubleshooting, resolving various types of incidents Managing Microsoft Windows Server 2003 and 2008 AD serviceOperating activities:- administrating of Active Directory objects- creating and managing AD groups- managing NTFS permissions- managing access to network shares- granting accesses to network drives, network shares, file/print/applications servers- administrating of AD objects by MS PowerShell- troubleshooting, resolving various types of incidents Unified Communication Systems support: Microsoft Lync 2010 / 2013, MS Skype for BusinessOperating activities:- troubleshooting, resolving various types of incidents06.2012 - 12.2012Project – Smart cards management: a project consisting incentralization of the smart card printing service for EMEA region.Operating activities:Taking over the support of smart cards from circa 30 countries- standardizing and simplifying the process- developing procedures- transferring knowledge by training teammate's2010 - 2012 Messaging Systems Support: IBM Lotus Domino: Lotus Notes mail client, versions 6,6.5, 7, 8, Lotus Domino 6, 7 server, IBM Lotus Sametime messenger andworkflow-type IBM Domino application databasesOperating activities:- creating, deleting and modifying email accounts- establishing and managing distribution lists and shared mailboxes, granting authorizations- troubleshooting