As CEO of CorpPro, a leading provider of integrated facility management and business support services, I oversee our strategic direction and operational excellence. Since our founding in 2019, CorpPro has grown from a unique concept into a trusted partner for businesses across India. We offer services ranging from office supplies and cleaning solutions to advanced IT technology, designed to streamline operations and help businesses thrive.I drive the company’s vision, ensuring we deliver high-quality, sustainable solutions that exceed client expectations. My leadership emphasises innovation, operational efficiency, and customer satisfaction, fostering long-term partnerships and expanding our market presence.𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:➢ 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Drive growth and innovation to expand services and market reach.➢ 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞: Ensure efficient delivery of facility management and support services.➢ 𝐕𝐞𝐧𝐝𝐨𝐫 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬𝐡𝐢𝐩𝐬: Manage strategic vendor relationships for reliable service and supply.➢ 𝐂𝐥𝐢𝐞𝐧𝐭 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬: Build strong client and stakeholder relationships for transparency and satisfaction.➢ 𝐒𝐮𝐬𝐭𝐚𝐢𝐧𝐚𝐛𝐢𝐥𝐢𝐭𝐲 & 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧: Promote sustainability and foster innovation for a competitive edge.➢ 𝐓𝐞𝐚𝐦 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Lead and develop a team aligned with our mission and values.➢ 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐎𝐯𝐞𝐫𝐬𝐢𝐠𝐡𝐭: Oversee financial performance, focusing on growth and cost efficiency.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:➢ Successfully rebranded and expanded CorpPro’s service offerings, establishing us as a market leader.➢ Led significant growth phases, including new partnerships and service diversification, enhancing client satisfaction and efficiency.➢ Spearheaded sustainable practices and innovative solutions, contributing to long-term success and environmental responsibility.

As a Credit Controller, I oversee detailed collections analysis, transaction monitoring, credit control, receivables management, and cash flow optimization. I manage overdue accounts, investigate claims, assess risks, and collaborate with teams and clients to resolve billing issues and ensure timely collections.As a Business Analyst, I lead transaction analysis throughout the Collections Recovery Life Cycle, manage unbilled data, address disputes, and assist in developing functional and technical requirements. I also track KPIs, SLAs, and performance metrics, focusing on improving supply chain efficiency and client communication.𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬::➢ Analyze Accounts Receivables to optimize cash flow.➢ Manage overdue payments and customer claims.➢ Reconcile transactions and manage disputes.➢ Monitor Aged Debtor profiles, call volumes, and collections.➢ Collaborate with stakeholders to enhance supply chain operations.➢ Report collections data to the Vice President for South and Central India.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:➢ Generated Rs. 5 crores in revenue within a fiscal year.➢ Improved cash flow and operational efficiency through enhanced processes.➢ Strengthened client relationships and satisfaction.

Overseeing the end-to-end customer life cycle for five branch operations, including order processing, sales growth through up-selling and cross-selling, and identifying new prospects. Played a key role in driving revenue generation and operational efficiency for one of India's leading B2B office stationery suppliers.𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:➢ Managed sales, operations, and revenue generation across five branches.➢ Increased profit margins while reducing logistics costs.➢ Ensured adherence to SLAs, delivery turnaround times, and service quality standards.➢ Identified, targeted, and acquired new customers to expand the business.➢ Conducted need analysis and customer/client counseling to uncover new business opportunities.➢ Expanded business from existing clients, focusing on both value and volume growth.➢ Generated business and MIS reports to support strategic decision-making.➢ Maintained compliance with reporting methodologies on a regular and as-needed basis.➢ Led people management efforts, fostering a positive work environment to achieve company goals.

Managed the overall top line for Greet Technologies, leading key processes such as Sales, Tally Connect, 4tigo (Logistics), PepsiCo, Shared Services, and Wooqer (BPO). Oversaw sales and marketing initiatives, driving business growth and customer satisfaction.𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬::➢ Led in-house sales and customer service operations, ensuring exceptional service delivery.➢ Managed Customer Service Management (CSM), ensuring adherence to SLA, AHT, FTR, and quality standards.➢ Focused on maintaining high customer satisfaction (C-SAT) levels.➢ Identified, targeted, and acquired new customers to drive business expansion.➢ Conducted need analysis, provided customer counseling, and proposed value-added solutions based on the latest technology trends.➢ Expanded business opportunities from existing clients, both in terms of value and volume.➢ Generated comprehensive business and MIS reports to inform strategic decisions.➢ Maintained regular and need-based compliance with reporting methodologies.➢ Handled people management, fostering a positive work environment to achieve company goals.

➢ Monitored and recorded labor attendance, salary, and production details.➢ Managed purchase records, receipts, and payment transactions.➢ Prepared quotations and generated bills.➢ Handled PF and ESI-related tasks.➢ Achieved a 150% increase in sales revenue.➢ Enhanced branch quality performance.➢ Improved Customer Satisfaction (C-SAT) scores.➢ Received "Pat on the Back" award for assisting management in the GST recruitment drive➢ Oversaw key company metrics, including delivery TAT, SLA, and quality of service.➢ Consecutive winner of the TPL (Tally Premier League – Women’s Cricket).