Oversee all facets of the Cloud first IT organization, encompassing helpdesk, infrastructure, security, application development, and technical support, with responsibility for a multimillion-dollar budget. Lead a geographically distributed team consisting of employees and contractors, ensuring seamless end-to-end service management and delivery.• Crafted a comprehensive business case, secured alignment and funding with the board and executive team for a three-year digital security transformation. This strategic initiative is poised to bring about a significant enhancement in security posture, elevating the enterprise security maturity by 2 points on a 5-point NIST scale.• Established standardized Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) measurements, providing a clear, data-driven expression of IT's value proposition. SLAs improved by 20% across all lines of business.• Executed on a program plan in collaboration with cross functional stakeholders to design and execute a strategic business transformation initiative that would change the selling model for Digi bringing 25% more recurring revenue along with enhanced digital and customer experience . • Revamped the GRC framework to ensure visibility and mitigation plans for key IT risks resulting in zero significant findings by audit.• Optimized the spend and right sized the contracts on the top 5 vendors resulting in a savings of 12% in year1. This included over 18% saving on our AWS spend.• Formulated a strategy, selected vendors, managed contracts, and established a 3-year implementation roadmap for achieving SOC2 product certification across four business units.• Implemented RPA and EDI capabilities that resulted in 88% of incoming orders being Auto created, delivering large operational efficiencies within customer operations. . Implemented a pilot AI program to boost customer support for our high-demand products, leading to a 15% drop in informational cases.

Led prominent, enterprise-wide programs and projects aimed at optimizing top-line revenue, customer experience and operational excellence. Provided operational support to ensure optimal uptime for critical systems within the organization. Effectively managed a team comprising 40+ FTEs and 30+ contractors, supporting critical business functions including operations, finance, sales, marketing and HR. Acted as business relationship manager to several business units to ensure their priorities are well represented within IT strategic plan development.• Implemented warehouse management system at largest distribution center in North America supporting 45% of global shipments with on time and with zero disruption.• Led shared services implementation for global customer services and financial processes resulting in $5M annual savings.• Led global transportation outsourcing––resulting in end-to-end visibility of in-transit inventory and transportation, realizing a $1.2M savings.• Spearheaded acquisition integrations in APAC, EMEA and US regions that ensure leveraging global processes, bringing economies of scale, and improved compliance––generated an average savings per integration of $1.5M per year.• Upgraded the enterprise ERP system, along with database and integration services, to ensure ongoing premium support for 9,000 users. Supervised a team of 800+ project testers and successfully completed the update with zero impact on internal and external stakeholders.• Optimized the organizational design to deliver improved services with 30% less full-time headcount.• Negotiated and successfully transitioned the support outsourcing vendor strategy, which resulted in an overall savings of $1M• Established an MDM strategy, introduced a data governance team for customer and vendor data, leading to a 0.5 FTE reduction in manual support.

Led the comprehensive execution of an $85M multiyear, global transformation project to establish a global ERP platform based on standardized, simplified, and scalable business processes. The project successfully consolidated five disparate ERP solutions, providing a unified view of the business and yielding annual savings of $10M.• Managed a team of 120+ individuals, both on-site and remote, in the deployment methodology of a program, ensuring the successful implementation of the project. • Led $12M blueprint phase of project––delivered a quality global process design by building consensus with multiple stakeholders • Developed a comprehensive deployment and rollout strategy for the program in alignment with the company’s short- and long-term goals––secured approval from C Suite • Developed key policies, procedures, program management standards, and governance to enable full project lifecycle support

Served on leadership team to manage a $100M enterprise transformation project to implement SAP–– managing the business process teams (70-person team) and serving as a point of escalation for process related issues.• Spearheaded program strategy development, scoping, planning, execution, budget/resource management, and tracking––from initiation through implementation of all related program work streams • Developed an enterprise-wide process optimization framework––leveraging shared service synergies and governance models to implement sustainable and scalable business processes across the organization• Collaborated with software implementation and vendors (Cap Gemini, Deloitte, SAP) to develop RFPs and ensure project delivery

Managed the $20M enterprise-wide Oracle ERP application and hardware upgrade––overseeing a team of 40 to ensure timely project delivery • Led 3 large outages including the new server (Database and application) deployment and data center move, with zero disruption • Led milestone management of 4 shared services technology and infrastructure teams with project dependencies.

As part of the highly selective Leadership Rotation / Emerging Leaders Program, led the implementation of several business model innovation pilot programs and digital capability enablement in emerging markets that addressed barriers to healthcare access and disease awareness

* Led the company-wide, fully-integrated ERP system solution evaluation and implementation roadmap

* Led several strategic initiatives including process harmonization and system implementation for recruitment, learning management and self service capabilities that enhanced the candidate and brand experience for the company.