Radhakrishna Shetty Csm, Cspo, Safe V6 Email & Phone Number

Morrisville, NC, US

Raleigh, North Carolina, United States

• Migrated 10000+ AB SharePoint sites from On-Prem to online tenants for all Business Units of AmerisourceBergen. Responsibilities included end-to-end migration activity, business stakeholder communication and Risk.
• Lead SharePoint migration for Alliance Healthcare, Swevet and Triose as part of the M&A project.
• Migrated Pilgrim (SmartSolve) software from AB on-prem to vendor’s AWS cloud. Responsibilities included overall project execution, stake holder and vendor management.
• Owned and managed a portfolio of critical applications for Digital Workplace Applications team under AB Infrastructure services. Applications include Project Portfolio Management tools, Collaboration tools and.
• Facilitated resolution of high-risk incidents and change controls by coordinating with cross-functional teams, ensuring timely response and minimal impact to customers.
• Led cross-functional and vendor teams in root cause analysis, ensuring timely communication to key stakeholders and business users.

Raleigh, North Carolina, United States

• Migration planning, business and stake holders management, risk management, and overall project governance of the UPCM migration project.
• Leading daily standup calls and following up on team actions.
• Weekly Status updates to stakeholders.
• Resource alignment to Project core team.
• Coordination with External Vendors and onboarding them in Field Glass.
• Support and maintenance of UPCM app.

Dublin, Ohio, United States

• Key Projects executed: 1. SCM event Reporting on AWS using AWS Glue and AWS Redshift 2. Mobility app for Order Express, Cardinal’s eComm application 3. License request Workflow using ServiceNow.
• Lead shared services operations and small projects in non-SAP area.
• Anchored several medium and large RFPs and proposals.
• Resource planning and end-to-end tracking of resource on boarding.
• Creating Statement of Work (SOW), CRs and ensuring timely closure.
• Engaging stakeholders at all levels within the respective business units.

Raleigh, North Carolina, United States

• Handled GSK SAP integration with external vendor systems - Billing, Product Return and Trade data systems.
• Ensured resource alignment to Project core team and the market Super user team.
• Managed CERPS roll out and user education program globally.
• Engaged stakeholders at all levels in the design, development, and implementation process.
• Presented monthly project review to Service Line Owners, GSK leadership team.
• Reviewed weekly status with the Market implementation team, review of risks log and ensured Risk mitigation plans are being executed as planned.

Raleigh, North Carolina, United States

• Small projects and IT operations of 65 critical applications within GSK R&D IT with a team size of 75+ at offshore and various onsite locations within US (Philly/RTP), UK(Ware/Brentford), India (BLR/Hyderabad).
• Managed multiple small budget projects for GSK R&D IT, with cross-functional teams upto 10 developers and testers.
• Developed project roadmaps, managed project budgets upto $500K and ensured alignment with business requirements
• Established and cultivated relationships with stakeholders to create and support the incident and problem management processes.
• Led the continuous improvement of incident and problem management processes, including inputs from and outputs to other IT processes.
• Generated KPI reports to measure success of the portfolio, trend analysis reports of recurring critical incidents, continuous improvements, monthly metrics on outages and critical incidents, and other reports as.

Bengaluru, Karnataka, India

• Lead cross-functional teams to successfully deliver small projects and Change requests on time and under budget, resulting in 20% increase in customer satisfaction.
• Led the SharePoint upgrade project for NA region.
• IT services and support for critical business applications within NA pharma
• Led the RCA calls with P1 incident facilitators to ensure timely resolution of the incidents with no major business impact.
• Responsible for reviewing problem trends and driving improvements.
• Making sure timely and accurate executive/stakeholder communications are delivered.

Bengaluru, Karnataka, India

• Responsible for overall offshore Program management and effective stakeholder management.
• Providing IT services including 24X7 support services for critical business applications.
• End to end responsibility for the management, communication, escalation, investigation and resolution of incidents, request and Change requests ensuring timely delivery.
• Creation of agreed action plans with named actions & deadlines. Accountable for the Delivery of that plan.
• Handled the tasks of identifying resources with right skills, mentoring and assign individual responsibilities to build new leaders.
• Planned and executed service improvement opportunities.

Minneapolis, Minnesota, United States

Atlanta, Georgia, United States

• Liaison with the BA teams to draft high-level functional specifications for the system in the form of Use cases and technical architecture to achieve scope of the proposed changes
• Application development & executing scenarios based on the business requirements to ensure functional/non-functional integrity.
• Presentation of User Interface to business users / stakeholders
• End user support and helping them to solve their operational problems. Attainments:
• Recognized by Senior VPs of Organization for successfully capturing Business requirements and delivering on-time.
• Effective Change Management process.

Advanced Diploma In System Management, Computer Software Engineering, I

Post Graduate Diploma In Application Software Development, Computer Science, I

Bachelor Of Science - Bs, Mathematics, Physics And Chemistry, Ii