Service Delivery Manager
CurrentA successful career in driving flawless execution in day-to-day operations while reducing turnover, creating succession and growth, and using the data and personal observations to re-establish goals. Managing a team comprising of 450 employees along with 4 team managers in Bangalore. The team is reviewing advertising signals on social media platform and providing feedback through the use of artificial intelligence. Gained exposure to payment risk and compliance in digital marketing, which was into AML, sanctions, and due diligence areas. Expert in developing and executing operational strategies aligned with overarching business goals, driving efficiency and growth. Proficient in identifying inefficiencies and implementing process enhancements to boost productivity and reduce costs. Effective communicator and collaborator, adept at fostering synergy across departments to achieve seamless operations. Collaborate with stakeholders to establish operational priorities and initiatives supporting business growth and profitability.Identify opportunities for operational improvements, efficiency gains, and cost reductions across departments. Lead process reengineering efforts, utilizing lean methodologies to streamline workflows and enhance productivity.Manage resource allocation, including personnel, budgets, and equipment. to ensure optimal utilization and alignment with strategic objectives. Implement effective resource planning to meet changing business demands and maintain operational flexibility. Estimating costs, establishing budgets, tracking spending, and adjusting as needed.Led several high-impact projects, achieving milestones ahead of schedule and under budget, contributing to increased profitability.