Senior Manager - It Infrastructure
CurrentLeading IT Infrastructure team of six members to successfully build and sustain the infrastructure including network, Firewalls, Servers, SAN, Backup System, Emails and Cloud IT infrastructure.Implementation and follow up on corporate IT policies, guidelines, procedures and standards to perform the overall infrastructure management, the relevant operations, the information security management and the service desk support.Develop, communicate, and maintain IT infrastructure, voice and network standards for multiple locations (Chennai, Delhi, Mumbai, Dubai, Finland and Turkey).Managed projects covering new technologies, Change Management Control, Desktop OS deployment, and new roll-outs, using the ITIL approach and project management methodology.Established department goals and Key Performance Indicators (KPIs) using real-time analytics to take a proactive versus reactive response to problems and opportunities.Provided enterprise-wide leadership in all IT activities. Track SLAs with business units; prepare RFPs, contracts & other documentation for ALL enterprise infrastructure projects.Developed a Disaster Recovery Plan (DRP) for key systems to ensure business continuity.Identified and controlled the information system security risks, collaboratively developed mitigation plans, ensured all security controls requested by the corporate security team are executed properly as per Information Security Management System (ISMS).Maintained clear performance metrics on IT infrastructure, monitored and regularly reported on all voice and network components against KPIs and took preventive measures to minimize interruptions.
