Accomplished & highly skilled IT Services Professional with over 18+ years of experience, leading the Team on infrastructure, application support and InfoSec Services in Automotive, Media, Fintech & Healthcare Industries.Subject Matter Expert in operations, maintenance & support, voice & non-voice solutions, providing engineering support and solutions to complex systems spread across geographies.Well-versed in Technological need-assessments, vendor & product evaluation, negotiations, inventory management, disaster recovery, budget & forecasting. Extensive experience and technical knowledge in handling the entire gamut of IT equipment, complemented by strong business acumen, exercising prudence & cost-effectiveness in repair, replacement & buying decisions.Quick Learner, staying abreast of latest technological advancements, continuously looking forward to improvements in user experience and efficiencies, addressing business requirements at reduced costs and better productivity.Excellent communicator, administrator and technical trainer, capable of collaborating with large cross-functional teams at different levels to drive IT Operations, administrative & InfoSec deliverables.Achieved 99.9% Uptime with the enterprise-level Video Conferencing facilities in all Offices, a highly critical infrastructure during the challenging pandemic times.Completed the staged Email Server migration for 200 users of the group companies within a short span of 72 hours, deploying a small team of 5 members.Upgraded the Server environment 12X from the initial capacity for One Lakh NFC cards to a total of 12 Lakhs NFC cards, with a team of 10 members in 3 weeks.Successfully implemented comprehensive Information Security Management System (ISMS), with complete awareness and buy-in from all stakeholders.Established backend IT infra support for Air India & IRCTC for issuance of offline NFC cards, configuring all client web portals with only six members in two monthsCommissioned the critical backend IT infrastructure support for Impresario Entertainment & Hospitality Pvt Ltd, with ten members in 3 months.Determined & Established preventive measures on Email Storage for Security Threats from unknown video files & enabled 50% cost savings for three consecutive years.