Radhe Shetty Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Receive, process, and confirm customer orders accurately and efficiently.Monitor order status and ensure timely fulfillment and delivery.Handle customer inquiries and complaints via phone, email, and chat.Provide product information and resolve issues promptly.Liaise with warehouse, logistics, and sales teams for smooth order processing. Maintain accurate records of orders, returns, and customer interactions.Prepare and generate regular reports on order status and customer feedback.Identify and suggest improvements to enhance order processing efficiency.Ensure all orders comply with company policies and regulations. Utilize automated systems for order processing to reduce workload.Monitor and troubleshoot automation systems.Assist in training new staff on procedures.

Dubai, United Arab Emirates

Improved customer satisfaction rating by 20% through prompt issue resolution and proactive communication.Provide exceptional customer service by addressing customer inquiries, concerns, and complaints promptly and professionally.Act as the primary point of contact for customers, responding to phone calls, emails, and live chat communications.Assist customers in navigating through product information, pricing, availability, and order placement.Resolve customer issues by troubleshooting and providing effective solutions, escalating complex problems to appropriate teams when necessary.Collaborate with cross-functional teams, including sales, marketing, and logistics, to ensure seamless customer experiences and efficient problem resolution.Upsell and cross-sell products or services to maximize revenue opportunities and enhance customer satisfaction.Stay updated on product knowledge, promotions, and company policies to provide accurate and up-to-date information to customers.Process customer returns, exchanges, and refunds in accordance with established policies and procedures.Communicate proactively with customers regarding order status, delivery updates, and any potential delays or issues.Identify and report recurring customer concerns or patterns to management to improve overall customer satisfaction and operational efficiency.Assist in training and mentoring new customer service team members, sharing best practices and providing guidance as needed.Collaborate with the customer service manager to develop and implement customer service strategies and initiatives.

India

Generate sales and consistently meet or exceed sales targets by proactively promoting and selling a diverse range of telecom products and services to both new and existing customers.Efficiently process customer orders, ensuring compliance with company policies, procedures, and contractual obligations to guarantee smooth and accurate provisioning of telecom services.Consistently met or exceeded sales targets by 15% through upselling and cross-selling telecom products to existing customers.Actively handle and resolve customer complaints or escalations, utilizing strong problem-solving abilities and a customer-focused approach to achieve swift resolutions and maintain high levels of customer satisfaction.Identify upselling and cross-selling opportunities during customer interactions, effectively communicating the value and benefits of additional telecom products or services to enhance customer experiences and maximize sales potential.

India

Conducted analysis and contacted Insurance Companies to inquire about medical claim status.Took proactive measures and appropriate actions based on different scenarios.Generated and maintained accurate daily production reports.Assisted supervisor with report-related tasks.Facilitated training of new team members and resolved process-related queries.Implemented strategies to reduce accounts receivable (A/R) days and improve cash flow.Prepared appeal letters, claims documentation, and Explanation of Benefits (EOB).Collaborated with stakeholders to resolve complex billing and reimbursement issues.Ensured meticulous record-keeping and compliance with regulatory requirements.Reduced accounts receivable days by implementing effective strategies, resulting in a 30% improvement in cash flow.

Bachelor Of Commerce - Bcom, Business, Management, Marketing, And Related Support Services

Bachelor Of Commerce, Business/Commerce, General