Radhe Syam Tangirala Email & Phone Number

Rochester, Ny, Us

• Analyze the current Infrastructure environment to detect critical deficiencies and recommend solutions for improvement• Analyze technology industry and market trends to determine their potential impact on the enterprise infrastructure architecture• Being an effective communicator and liaison, lead cross-functional teams through the full project life cycle from inception to delivery, strategizing, and continual system enhancements.• Partner with the Business and Service Delivery team to assist with new Program solutions. • Responsible for CRM Engineering design documentation along with Runbooks for Operations.• Develop monitoring solutions to provide proactive monitoring capabilities for the Infrastructure team and utilize these metrics to continue the evolution of the infrastructure. • Conduct testing and develop disaster recovery plans to detect errors, minimize malfunctions, and backup systems.• Provide technical consultancy to ensure problem resolution is achieved in the shortest possible time frame• Manage vendors on escalated issues and projects specific to my area of influence. • Interact directly with client related to issues, problems, or overall design.• Managing a team of 40 Architects and Engineers,reporting specialists supporting 60 locations across the globe• Mentoring my team.• Responsible for setting the strategic direction, architecture and implementation for Sutherland’s global unified communications platform. • Manage COTS CRM (MS Dynamics, Salesforce.com, Zendesk) Implementation team and responsible for the architecture and deployment of all in house developed CRM applications called ezCLM, GTS.• Responsible for the planning, management and execution of large enterprise Voice and Contact Center solutions such as Genesys Interaction Routing, Reporting, IVR, NLP, Speech Recognition and Voice Biometrics, Virtual Hold Technology, TDM to SIP conversions.• Proficient with compliance rules like GDPR, TCPA, FTC, SOX and SAS

Rochester, New York Area

Requirements & Solutions, Client Interfacing.Interaction with offshore development team.

Rochester, New York Area

Responsible for Creating Classic ASP based CRM, COM+ interfaces for Sutherland Clients. Integration with Noble Dialer, Avaya Telephony. Responsible for Client Interactions, Presentations, Business Requirements management.Interaction with offshore development team.

Chennai Area, India

Responsible for Creating Classic ASP based CRM interfaces for Sutherland Clients. Integration with Tentacom Dialer, Avaya Telephony.Responsible for Client Interactions, Presentations, Business Requirements collection.