Functional Expertise• Leading and supporting efforts to credibly challenge risks and effectively evaluate and/or test controls to mitigate those risks.• Proactively engaging business partners to kick-off testing and lead ongoing meetings with minimum supervision.• Review end to end activities completed by engagement lead like scoping, suite of control assessment etc. and providing approval.• Leading and supporting execution of design and operating effectiveness control testing for RCSA (Risk & Control Self-Assessment) based controls and Targeted Testing. • Providing Credible Challenge to business and senior leader Stakeholders as needed.• Building relationships and collaborating with key stakeholders in the applicable line of business, other second and third line functions, and IT&V functions.• Monitoring metrics and associated data to identify and escalate potential issues and providing recommendations for resolution to ensure optimal performance.Initiatives• Leading Training Programmes and Championing Employee Developmento Leading the training framework for the teams - Technology, Emerging Risk & CSBB. Have initiated the collaboration with US Stateside on the same for knowledge sharing session – Got recognized with a L3 award for the initiatives.o Built a robust training framework for New Joiner, Upskill and Refresher training.o Leading the Employee engagement for the enterprise function to integrate the teams and build team bonding.People Management• 10 team members reportingo Develop people. Help others become more effective through strengths, expectations, and coachingo Lead change – Help team members embrace changeo Problem-Solving and Handling Conflicts Between Employeeso Analysing and Assessing Employee Performance

Key Result Areas Performing independent risk management reviews and identifying control expectations within business Identification of operational risk issues and assignment of risk ratings in line with the organisation policies and standards Assess the competency and efficiency of policies, procedures and identified controls Execution of gap analysis as per requirements across operations Effectively collaborate and Partner with business, second line of defence and Compliance Execution of gap analysis as per requirements across operations Effectively collaborate and Partner with business, second line of defence and Compliance Developed and implemented robust control framework to review and challenge the process Played a vital role in control assurance testing to identify the gaps, control design & operating effectiveness Challenge the business while reviewing the Incidents on control design and operating effectiveness Provide visibility to leadership and guidance on control framework and propose solution to strengthen the weak controls and the gap in the process Validate to check if the action taken are adequate, complete, efficient and it’s sustainability Liaise with businesses to identify open issues related to control failures Part of the resilience team to evaluate the resilience plan for each business Facilitated RCSA workshops for the business along with ERM and documented the RCSA for operational risk, technology risk & Conduct and Compliance risk for the organisation Performing Incident Management (Error/ Incident/Near Miss/ IDD) through RCA to ascertain the control design inefficiency & operating ineffectiveness of control, and help the business to prepare testing and BCM situations effectively

Designation: AVP Risk & Controls - Key Result AreasRisk Management Transitioned the Risk & Controls team from UK to India. Managed the role of lead for India & Lithuania operation together, when the businesses were getting transitioned to India Global Risk & Control Lead for the process from 2014 - Managed Risk and Controls for UK, India, US, APAC & Lithuania regions Key instrumental in creating a control environment for the process and then moved to CCO to oversee the same Liaised with businesses to create robust controls to mitigate risk, Risk profiling, RCSA, Control Assessment for voice, semi voice and non-voice processes within various businesses Created Risk assessment and Risk treatment for ISO 27001:13 audit Managed all the external audit for the process with KPMG, PWC, ISO & BCM with no audit findings Liaising with businesses on error reduction through repeat error analysis, deep fives & trend analysis Working with business to identify their risk and mitigating controls through RCSA workshop to access their inherent risk, control effectiveness and residual risk Managed the error management and risk events in ORAC(System to log the Risk events) and reporting to management Liaised with business on error trend analysis to enhance the control environment as per Barclays Controls Framework Involved on control assurance testing to identify the gaps, control design effectiveness and control operating effectivenessTeam Management As a Team Manager, managed 5 teams constituting 5 TL and 90 team members. And was involved in Goal Setting, SLA management, Performance development, CSAT(Customer Satisfaction) analysis, Attrition Management, People Management, Process management & Performance Appraisals Created Rewards & Recognition framework and Consequences Management for the process

AVIVA – WNS Designation: Assistant Manager OperationsProcess Gist: Process: Pension Insurance Back Office IYP AlterationsTotal Span: 30 (28 Non-Voice + 2 Service Support)Description: Managing the team that deals with the alterations tasks like Change of personal details, Switching funds & contracting in and contracting out of HMRC(Her Majesty Revenue Commission- Government of UK) associated with IYP(Individual Your Pensions) product of Aviva.Designation: Practice Coach(Team Lead)Process Gist: Process: Pension Insurance Back Office IPP AlterationsSpan: 15 (15 Non-Voice)Description: Managed the team that dealt with alteration task like policy value, legal documents like trust and beneficiaries, issuing yearly statements, Change of financial advisors & Change of personal details associated with IPP(Individual Personal Pensions) product of Aviva. Professional Milestones:With WNS Chennai:Awards:“Best Practice Coach” – for the quarter April 2008 – June 2008 for bring up the service standard of the team inspite of high volume. "Best Star Team Award” – for the quarter July 2008 - Sep 2008 for the consistently achieving all the parameters in the SLA.Apart from won many “Spot awards” and “Excellence Award” as a customer service advisor.Process Management Milestones:Least performing team was handed over with a Service Standard of 40%. Week on week improvement was shown and within a month the service standard was brought upto 80% and above. And from 2nd month the process is achieving SLA with more 90% service standard consistently till date. Promoted the “FISH” philosophy in team to enjoy the workplace which brought the attrition of the team.Conducted training on process for the new trainees and existing agents. Initiated Versatility movements across the team to ensure all agents are versatile across the process.

•Joined as Customer Service Advisor for Quickbooks supporting the US customers.•Always had the highest customer satisfaction scores in the team. •Won the Best team award with the Rs.50000/- cash price.•Always the highest incentive taker in team achieving highest scores across all parameters.

With NIIT – Sri Lanka & Chennai(Nugambakkam)• Won “Best Faculty Of NIIT-Nugambakkam” in March 2001• Award winner for highest feedback score across Chennai region in the Faculty Conference.• Won several awards for clearing certifications within short notice, pass percentage of the team, highest feedback score & for class handling skills.• Was part of the placement team and placed lots of agents across various companies.