Responsibilities:• Managing assigned crew through clear direction, motivation and development ensuringhighest standards of performance and productivity are achieved and maintained.• Assessing individual performance, briefing, and mentoring.• Training new staff includes creating knowledge-based articles to onboard new staff. • Analyzing individual cases and trends in performance, attendance, or behavior• Recognizing and encouraging good performance and providing regular one-to-onecommunication and feedbacks.• Addressing under-performance through timely intervention and provisioning of managementsupport.• Promoting and selling of duty-free products.• Ability to work under stressful conditions as safety, security, or medical emergencies.• Ability to work in a multicultural environment, and with multilingual customers.• Ensuring the safety and comfort of passengers.• Providing the best in-flight service (meals and drinks)• Ensuring cabin organization and tidiness.• Providing specific services to passengers needing special attention, including unaccompaniedchildren, parents with infants, people with disability, the elderly and non-English-speakingpassengers. • Leading and motivating my teams to work to the highest of standards each flight and ensuringcustomers are provided an excellent service.• Handling emergency and non-emergency situations efficiently - SEP certified annually.• Responsibilities include ensure cabin safety checks, medical and safety equipment checkingprior to customers boarding and take off.• Responsible for customer’s safety and comfort from the moment they board untildisembarking the aircraft. A quick thinker who can resolve issues from experience andtraining.Achievements:• Promoted to premium cabin crew in recognition of consistent excellent performance.• Awarded many times for demonstrating true care and concern for the guests during medicalemergency.

•Managing all the Operations of the branch including payments to the Merchants, Office staff, electricity bills.•Maintaining petty cash for Day to Day Office maintenance (stationary, files, photocopy,scanning of documents).• Booking of flights and hotel accommodation for the clients and the CEO.•Making Reservations of Banquets for Seminars conducted every week.(HAQ HAI)•Data Filing and Records of new Trainees Enrolled.•Conducting Interviews for the Newbies in the branch.•Issuing Data to the sales team for the field work.•Fee Collection from the client Trainees and align them to relevant batch for course start-up.•Depositing Daily payments into the current accounts of the CEO.

Key point of contact for all general customer fight enquiries• Understanding customer needs and advising them for needful.• Ensuring customer confidentiality adhering to the Data Protection Act• Regularly excelled on daily/weekly KPIS and company targets.• Managing time efficiently by prioritizing tasks based on• Urgency and overall impact to the business• Transit check, counter controller, ramp, SLPC, Screener, AVSEC qualified license holder (2011- 2013)