Ground Staff & Shadow Crew
Responsibilities:• Managing assigned crew through clear direction, motivation and development ensuringhighest standards of performance and productivity are achieved and maintained.• Assessing individual performance, briefing, and mentoring.• Training new staff includes creating knowledge-based articles to onboard new staff. • Analyzing individual cases and trends in performance, attendance, or behavior• Recognizing and encouraging good performance and providing regular one-to-onecommunication and feedbacks.• Addressing under-performance through timely intervention and provisioning of managementsupport.• Promoting and selling of duty-free products.• Ability to work under stressful conditions as safety, security, or medical emergencies.• Ability to work in a multicultural environment, and with multilingual customers.• Ensuring the safety and comfort of passengers.• Providing the best in-flight service (meals and drinks)• Ensuring cabin organization and tidiness.• Providing specific services to passengers needing special attention, including unaccompaniedchildren, parents with infants, people with disability, the elderly and non-English-speakingpassengers. • Leading and motivating my teams to work to the highest of standards each flight and ensuringcustomers are provided an excellent service.• Handling emergency and non-emergency situations efficiently - SEP certified annually.• Responsibilities include ensure cabin safety checks, medical and safety equipment checkingprior to customers boarding and take off.• Responsible for customer’s safety and comfort from the moment they board untildisembarking the aircraft. A quick thinker who can resolve issues from experience andtraining.Achievements:• Promoted to premium cabin crew in recognition of consistent excellent performance.• Awarded many times for demonstrating true care and concern for the guests during medicalemergency.
