• Responsible to re-enforce and maintain good relations with existing clients in order to solicit new business. • Ensure timely availability of APF’s (Approved Project Finance) for various projects in the company• Devising strategies to meet the customer satisfaction level. • Giving directions for various clients relationship exercises across departments like sending greetings, gifts on special occasions• Sending mailers, updating clients about new developments in the ongoing and upcoming projects.• Maintain regular communication to inform the clients about the activities and pertinent information.• Responsible for the implementation of promotional activities across various projects• Coordination between the construction site and internal teams.• Responsible for manpower distribution across all functions.• Supporting in hiring by conducting interviews whenever required by the management.• Interaction with escalated clients and planning strategies in servicing their needs in coordination with the management.

• Responsible for managing customer care team of 10 plus team members• Responsible for taking care of all transfer cases, making of agreements and the execution of the Sale Deed.• Responsible for handling the high-profile project “World Trade Center” at Manesar• Ensuring timely disbursement of assured return cheques, to the clients• Showcase the virtual space to the clients and helping them for further leasing activities• Part of the recruitment team for the Manesar project

• Responsible to handle Customer Care team of 5 members• Looking after projects located in Bhiwadi• Responsible to handle NRI clients and to service their needs in relation to their unit booked with the company• Interaction with clients and servicing their needs including any kind of communication and information management.• Making highest collections for the company• Co-ordination between various department for the process control• Responsible for managing pre sales/post sales reporting for the various processes• Management of receivables which includes status checks for TPT’s and PTM’s issued to the clients time to time and MIS etc• Operational transactions like transfers, payment processing, etc• Handling all possession related work pertaining to issue of “Intimation of Possession” till Handing over the keys to the clients

• Guiding the Vatika City, Gurgaon-21, City Homes, Lifestyle Homes clientsthough various modalities till the possession of their apartment• Handling client requirement pertaining to installment schedule, loans,transfers etc• Coordinating with different banks (nationalized as well as NBF’s) for bank loan on behalf of client’s.• Keeping clients appraised regarding implementation, changes, modifications on the documentation part from time to time • Maintaining 'Status of Payments' received and receivable against a particular installment• Co-ordination between the construction site team and the internal team• Management of receivables which includes status checks, MIS etc• Vetting transactions like transfers, payment processing, etc., within the team• Responsible for managing pre- sales/post -sales, activities for the various projects

• Handled all escalated calls• Interacting with all the NRI Clients and used to resolve their issues on the calls• Devising strategies to meet the customer satisfaction level• Making plans to resolve customer queries quickly and efficiently• Making shortcuts in providing resolution to the customers for their queries