Nikola Radivojevic Email and Phone Number
Nikola Radivojevic work email
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Nikola Radivojevic personal email
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Ja sam Nikola i po profesiji sam mentor.Kada sam krenuo na ovaj put mislio sam da ću se u radu sa ljudima uglavnom baviti prenosom znanja koje se tiče reorganizacija, unapredjenja sistema, procesa, postavljanja zdrave baze organizacije ali izgleda da 80% vremena dajem prostor ljudima u kome shvate da vrede i da zato sto vrede je logično i prirodan korak da počnu da se bore za sebe. Da imaju pravo na zdravo okruzenje, da budu poštovani i da budu dobro i da im odredjeni alati koji su im dostupni kod mene dosta pomognu kako da navigiraju taj proces i da budu dobro kroz taj proces. A da im je najbitniji kompas unutrasnja intuicija koja je često kulturolski i porodično pregazena. Mnogo volim ovo što radim. My passion for fixing and working with people has led me in the support industry and customer-facing roles. I have gained experience working and changing small startups to great multinational organizations that have great numbers of customers and operations worldwide. As my nature for challenges drove me I was able to quickly adjust to new environments, recognize problems, and start fixing them, changing processes, and gathering new insights. I saw that my biggest passion is observing systems and finding patterns that are usually left unseen and cause internal issues, friction, and confusion, as well as the joy of fixing it and looking it working better than before. Leceto.Agency is a natural extension of my journey.
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OwnerLeceto Mar 2021 - PresentBelgrade, Serbia
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Head Of Visa OperationsViselio Jun 2019 - Jun 2020Belgrade• Managing Customer Support and Research sectors, setting complete end to end processes to support company and market needs.• Identifying biggest issues and setting market and support strategies - creating operational goals.• Changing company services and products in order to increase customer satisfaction.• Presenting company and operational sectors in meetings with investors.• Redesigning operational processes in order to achieve feedback loops, adding tracking per activity, identifying gaps, and creating complete metrics, de-stressing environment by creating communication paths, and metrics in a transparent manner.• Closely working with CEO, reporting directly to him, owner of company operational and financial reporting, automating it and cutting the time needed for reports generation from 20+h to 1h• Making communication lines with finance, and dev team working on improving product based on requirements and feedback• Transitioning from "startup to company" changing employees perspective and behavior, knowledge management, ticketing and softphone software.• Managing company partners and subcontractors (Located in Germany, France, Switzerland and UK), working on contracts, adjusting scope of their services, renegotiating prices, creating partner metrics, putting visibility on biggest issues and setting solution path for it. -
Global Technology SupportImpact Hub Network Sep 2017 - Jul 2019• Organizing and running technical support for over 100 Impact Hubs• Running project for replacement of websites for over 100 Impact Hubs• Adjusting Impact Hub Central offers, products, and services in order to optimize profitability and to better serve Impact Hubs• Creating budgets and estimating company yearly goals, and profit margins • Running project for centralizing support and increasing self help potential, making videos, instructions, documents -
Customer Support CoordinatorNordeus Aug 2016 - Jul 2017BelgradeWorking on preparing support for a brand new game - Actively working on game features, obtaining, feedback in order to better serve the market- Creating Support strategies, metrics and goals.- Managing support teams for Europe and China for new product (Vendor management) - Planning, preparing and running all off the support activities for beta testing- Creating support documents, instructions and support materials -
Ccc Supervisor Rcc Team, Wal-Mart Global SupportNcr Corporation Apr 2016 - Aug 2016Belgrade Blue House Center-Complete helpdesk transition from overseas •Negotiation and agreements with sourcing agency •Full hire, training and ready for work in 5 weeks (30+ agents) •Complete business process redesign (documentation, training, quality) •Realigning focus of the desk, implementing tracking and ticketing. -
Ccc Supervisor Pos Team, Wal-Mart Global SupportNcr Corporation Sep 2015 - Apr 2016Belgrade Blue House Center• Managing team of 140 agents and 5 Team leaders in cooperation with 2 supervisors in 24/7 technical support team for biggest retail customer • Establishing communication between Sup-TL, weekly, daily meets, organizing procedures• Creating continuous improvement environment, organizing and documenting issues, creating weekly and daily plans. In cooperation with 2 other supervisor resulting with 5 projects for improvement • Improving scheduling process, creating optimization manually, comparing results and adjusting creating feedback loop on process • Creating project for making SCO documentation, RR increase 9.4% (400+ incidents less on the field weekly)• Creating and running project for creating and sending work hours, decrease in time from 110h to 1h monthly • Handling of difficult, one of a kind, escalations and complex software / hardware problems • Hiring and handling interviews
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Stab L2 Helpdesk Team LeaderNcr Corporation Aug 2014 - Sep 2015Belgrade Blue House Center• Managing team of 16 agents in 24/7 technical support team for NCR Technicians • Mentoring, teaching holding training for new agents • Implementing and improving processes • Creating unified, centralized knowledge database, with step by step instructions and troubleshooting steps, known issues and best practices• Obtaining data for creating unified team metrics, workload and performance reviews.• Creating hiring process, with tests and interviews, sets of questions and decision making process• Improving accuracy of reporting for 18% • Establishing ways of communication with external teams• Handling of difficult, one of a kind, escalations and complex software / hardware problems
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Stab L2 Help Desk AgentNcr Corporation Oct 2013 - Aug 2014Belgarde• Support for customer engineers in windows based operating systems• Network configuration, cisco switches• Remote problem resolving, proactive maintenace predictive servicing of equipment (minimizing downtime)• Creating processes, procedures for new cases and problems• Creating manuals for known issues for lower level support• Communication with end users, working on customers escalations, obtaining necessary information providing resolution for occurring issues• Follow up on issues, reporting
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Co-FounderBalonizafudbal.Com 2011 - Apr 2015BelgradeFounder Balonizafudbal.com Largest futsal portal in Serbia | •Making business plan, developing sales strategy, business development•Product creation, pivoting, direct sales•UX•Organizer of promotional business futsal tournament Rekreativo2013 #fucaupand Webolinjo 2012 (complete logistics and organization)
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Project Coordinator AsistantBrainstorm Llc Jun 2013 - Oct 2013BelgradeKISS Menu - Mobile ordering platform for HoReCa• Business process: Creating processes, documentation, templates and procedures for company• Legal: Creating contracts communication with legal• Supplies: Importing equipment, customs, ordering new materials, finding new suppliers, materials and solutions, keeping relationship with partners, suppliers and customers • Sales: Creating of sales procedures, implementation, market research, segmentation contacting leads, presenting product to business users, field work, direct sales. • Acquiring feedback from end and business users, • Product development and UI for multi platform system (Web based portal, end user mobile APP, business users APP and Configuration APP)• Communication and testing, close work with programmers on implementing ideas and solutions
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Logistic Coordinator (Web Fest .Me)Huge Media Jun 2012 - Oct 2012SerbiaWeb Fest .ME is the largest regional Internet festival dedicated to the promotion and advancement of Internet and society in general. Web Fest .ME consists of on-line competition for the best website/web project and conference that brings together the world best-known experts from all areas of the web industry.• Communication with contestants, arriving plans and schedules • External partnerships, creation of plans, research and communication • On site team leader, creating work flow and protocols• Finding and negotiating with suppliers, for all festival merchandise • Creating web campaign, web site administration• Designing accreditations, rollups, all in conference presentations, paper ads -
Vp Logistic NatcoAiesec Serbia Jun 2010 - Dec 2010BelgradeNational conference for 300 delegates, over 30 lecturers and 12 companies presenting their programs and opportunities as well as holding corporate training for AIESEC members• Creating plans and work flow for the conference logistics• Creating offers, contracts and negotiation with hotels • Listing and finding all of necessary equipment needed for all workshops and whole conference• Creating procedures for using equipment• Creating schedules and coordination with lecturers • Coordination of 12 member team at the conference • Handling complaints, delegate problems, resolving problems with equipment, on site IT support -
Agenda Manager - Business Development Seminar E!MportantAiesec Lc Fon Oct 2009 - May 2010BelgradeEmportant - Business development seminar with pitching and business plan competition created to empower and give all necessary support for young people to start their own business.• Market research, target group creation and creating conception of seminar• Creating application process, setting criteria and selection of delegates• Organizing competition of startups, evaluation of startups organizing jury • Finding speakers and coordination with speakers
Nikola Radivojevic Skills
Nikola Radivojevic Education Details
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Faculty Of Organisational SciencesManagement
Frequently Asked Questions about Nikola Radivojevic
What company does Nikola Radivojevic work for?
Nikola Radivojevic works for Leceto
What is Nikola Radivojevic's role at the current company?
Nikola Radivojevic's current role is Mentor za: Lični razvoj + Vođenje timova + Unapređenje procesa leceto.rs.
What is Nikola Radivojevic's email address?
Nikola Radivojevic's email address is ra****@****ail.com
What schools did Nikola Radivojevic attend?
Nikola Radivojevic attended Faculty Of Organisational Sciences.
What are some of Nikola Radivojevic's interests?
Nikola Radivojevic has interest in Teaching, Video Editing, Project Managment, Com, Music, Ted, Swimming, Logistic.
What skills is Nikola Radivojevic known for?
Nikola Radivojevic has skills like Project Planning, Project Management, Teamwork, Microsoft Office, Team Leadership, Time Management, Microsoft Excel, Management, Social Media, Market Research, Business Planning, Leadership.
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Nikola Radivojevic
Belgrade1gmail.com -
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