Radko Radkov Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

• Reported directly to Board of Directors and CEO of the company• Enforced company policies and procedures, code of conduct, maintained positive work environment, boosted morale of the fellow team members to reach company goals• Staffing, including performed job interviews and participated at hiring events, evaluation of the applicants, selection of applicants for hiring and in-office and/or on-site training, staffing of the sites, developing of schedule concepts in order to avoid or reduce non-billable overtime and preparing payroll reports• Led Operations Management team of 15 employees, including direct supervision of Regional Managers, Schedulers, Dispatchers, Mobile Patrol Officers and Field Supervisors• Responsible for organizing of effective management, scheduling, training and evaluation of over 200 security guards within the company• Continually improving internal processes and procedures to boost efficiency, reduce costs, and ensure seamless operations• Monitored the performance of the security guards, responsible for the promotions of the security staff, taking of correctional actions towards security personnel, including removal of employees• Research, selection and implementation of new software and mobile apps to support the security operations of the company, including Snap Schedule /2011/, TourTrax.net /2014/, VeriClock /2015/, InFlow, TrackTik /2016/• Ensured customer satisfaction by direct communication with the clients from the portfolio of the company, prompt response on client escalated inquiries, requests, concerns and complaints• Participated in regular site meetings with client representatives to review ongoing security and safety concerns in order to ensure that provided security guard services met client expectations• Professional assessment of client new sites and translating of customer expectations and contract requirements into site security training plan and post orders• Handled in person portfolio of the major clients

Toronto, Canada Area

◦ Conducted site visits to investigate ongoing security issues on the property and checked security guards performance◦ Participated in site orientations and meetings with site manager or site superintendent in order to completely and clearly understand their specificrequirements or issues◦ Created and maintained up-to-date standing orders for specific sites◦ Provided in-office and on-site training for security guards◦ Conducted mobile supervisor patrols to ensure that client sites are secured, parking enforcement◦ Performed dispatcher duties, including recorded working hours of security guards on duty and solved schedule issues, vacant shifts, emergency scheduling,etc.◦ Event Security Supervision /incl. labor disputes, massive events, etc./◦ Special investigations, tasks and assignments

Toronto, Ontario, Canada

Experience as uniformed security guard at residential buildings, corporate facilities, events, plazas, commercial properties and construction sites.