I'm responsible for the strategic leadership of the practice to ensure its future relevance, credibility, and viability. Also, I'm responsible for establishing organizational objectives and priorities and for reviewing and evaluating the progress and work for attainment of objectives and performance goals.

Mobile pediatric primary care. Bringing pediatric primary care to your home!

Responsible for managing a team of underwriters who underwrite Specialty Personal Lines products for agents within an assigned territory.Accountable for financial results including growth, profit, and retention for assigned territory. Manages profitability with compliance with Company policies and procedures.

* Develops and maintains an agency plan capable of producing profitable premium volume sufficient to meet territory annual assigned goals* Continually monitors key competitors. Collects, analyzes and reports information pertaining to any changes in competitor activities that will impact the company's position in the territory* Trains, motivates, and assists agency personnel in implementing company-marketing programs to increase productivity and improve bottom line results

Project management position aimed at conducting projects with the purpose of restoring agency profitability, stimulating new business production, improve retention, fraud detection, and improving quote accuracy2011 agency profit restoration projects have yielded over 4 million in return Partner with sales and product management to ensure consistent approach in managing state assignmentsData mine and develop comprehensive reports to management and agency partners

Managed a policy service team and created an underwriting teamDeveloped new workflows to streamline processes by leveraging technology in all areas of the underwriting departmentCreated producer audit programs to enforce company and state regulations and target low performing producers with the goal to rehabilitate their profitabilityDeveloped and implemented performance metrics for the entire underwriting departmentImplemented and managed renewal projects targeted at improving retention and obtaining the correct rate for riskCharged with resolving Department of Insurance inquires and complaints

Developed and implemented a national Claims and Customer Care Rewards and Recognition programDeveloped databases to track key metrics and determined trends for the purpose of driving down cost per call by making recommendations to become a more efficient operation.Support front line management through trending, root cause analysis and recommending solutions and action plans.Have recently established the 2007 goals and metrics for all customer care skill setsProficient with Microsoft Office (Excel, Word, PowerPoint and Access) and Total View WebStation

Experienced underwriting home, auto, landlord protection, watercraft, umbrella, off-road and motorcycle policies.Analyzed agent quoting behavior to determine training opportunities, improve the accuracy of application information, and strengthen agency relationships.Responsible for the review and analysis of Personal Lines new business applications and in-force policies for the purpose of making sound underwriting decisions that support profitable growth.Serve as primary contact for agents with policy pricing, eligibility, reinstatement and coverage questions.Increased new business quotes and issued policies by implementing sales strategy focusing on educating agents on PL products and Safeco's on-line applicationsResponsible for strict compliance with sate insurance regulations within an assigned territory Customer compliance resolution - Handled Department of Insurance complaints and saw that they were resolved in a timely manner and complied with state regulationsAuthorized to bind coverage for homes valued up to 2 million dollars and umbrella policy limits up to 5 million dollars.

Developed, implemented, and monitored call center workflows and policies for opportunities to increase efficiencies at each of Safeco's four call centers.Project Lead - led the consolidation of the Indianapolis and Denver Service Centers.Developed staffing models, training classes, process improvements, based on my analysis of service center data such as, call volume, service levels, handling time, time utilization, etc.Improved customer experience by monitoring national call volume and adjusting national staffing levels to accommodate for increases in call volume.Site liaison for Bothell and Indianapolis - supported unit managers and leadership teams through root cause analysis, trending and making recommendations to increase efficiencies within the site.Produced short-term call forecasts to determine staffing needs across all skill sitesProficient with AT&T RoutIT, IEX's TotalView and AVAYA's CMS Supervisor

Responsible for optimizing staffing levels by monitoring call volume real-time and adjusting staffing levels to maintain acceptable service levelsTracked staff production metrics and performance and compiled reporting for upper managementDeveloped staffing models based on projected call volume, AHT, policy in-force, and other key data