Supporting Ukrainian people moving into Gloucestershire to settle in the country, access benefits and work, find a safe place to live, adapt to local way of life. Mediation between hosts and guests.Consulting on housing, benefits, driving license, employment, language training, refugee experience, life in the UK and many other areas.

Receptionist at a hotel with 40 rooms.- Extensive experience in client relationship management and customer service- Exceptional administration skills- Direct report to senior stakeholders including hotel manager- Continuous support of team of over 15- Highly effective at working under high pressure- Conflict resolution- Inherit manager's duties while offSpecific skills utilised:- Payment Management System (PMS - Opera)- Google Cloud / Google Drive- PDQ Payments

Administrative support for environmentally-minded utility companies in Gloucestershire. - CRM Management for reporting and forecasting (Salesforce)- Helped customise/optimise the CRM for the business' needs- Complaint management / overcoming customer resistance- Account management- Real-time management (RTM) of 100+ call centre agents- Strong B2C relationship- High pressure / tight timeframe environment (resolved 30+ daily)- Data analysis for forecasting and compliance- Knowledge of GDPR- Ofgem reporting- Executive data reports- Direct influence of policies and oversight of company-wide implementation

Person-centered counselling for clients recovering from addictions.Trauma-informed support work. Supporting abuse surviving people during their time of recovery from the cycle of addictive behaviour, unhelpful relationships with themselves and with others. Supporting clients with self-development on their path to flourishing.

Early stage charity - had executive oversight in the start-up phase in which I trained, developed and mentored junior individuals.- Highly senior position in a nationwide organisation, reporting directly to the Founder (OBE)- Liaising between all levels of seniority, including my management of junior staff, patrons and benefactors, as well as the board of trustees.- Full lifecycle project management, from conception to delivery- National co-ordination of volunteers (50+)- Designed and implemented training resources- B2B sales pitches and relationship management