Robert Dohrmann Email & Phone Number

Chicago, Il, Us

Mchenry, Il

Customer Service.

Streamwood, Il

Estimator, Sales Support, and Customer Care Professional with a superior record by providing, estimating, sales support, and customer service to sales staff and customers to achieve team goals and increase sales.

Lincolnshire, Il

Created quotations and specification sheets for National Sales Representatives using Custom Order Management and Oracle Programs with inquiries via heavy phone contact, e-mail, or fax correspondence. Contributed to team's sales effort billing $500,000 to $1 million per month.• Consulted with Sales Representatives to discuss quotes, collect product specifications, and resolve problems in regards to quote printing on various office products including Index Tabs, Binders, Pocket Folders, Covers, Books, and Binding, to obtain accurate quotations.• Served as main point of contact for sales team’s technical questions regarding operations, manufacturing, and materials. Made recommendations on products and materials for quotes and orders, as needed.• Selected supplier(s) based on job specifications, requirements, and cost effectiveness; acted as liaison between internal customers and suppliers.• Interfaced with different levels within the company to relay customer feedback, communicate trends, and offer suggestions for improvement to help increase company profit.

Hillside, Il

Created web and sheet fed commercial print estimates ranging from $2,000 to over $1 million which contributed to a team’s sales effort that was expected to reach $50 million in 2003.Individual estimates ranged from $2,000 to over $1 million.• Assisted Sales personnel and Account Managers to interpret print specifications.• Ensured accurate paper pricing by providing material specifications to Corporate Purchasing.• Communicated with outside vendors to obtain prices for various estimates.• Resolved billing questions in reference to estimates to ensure correct billing descriptions.

Elk Grove Village, Il

Accountable for commercial print sheet fed estimating (Midwest Region) and contributed to a team effort which increased sales from $7.2 million in 1999 to $24 million in 2001.• Utilized Aspects System software program to retrieve print specifications and submit pricing quotes.• Utilized Excel to keep monthly records of all estimates.• Created estimates for key accounts such as Sears and Aon Corporation.

Hillside, Il

Performed sales support, customer service, and estimating efforts which contributed to increasing sales from $8 million in 1992 to $36 million in 1999.• Provided a full range of technical support services to sales representatives via telephone, fax, and e-mail which helped assist them with the sales to the customer.• Submitted print samples for several target clients, reviewed selling levels, prepared written proposals, assisted with monthly billing procedures/documentation.• Developed alternative print specifications resulting in greater customer savings and increased customer satisfaction.• Utilized PC pricing program to generate estimates.• Served as Chief Estimator and Outside Print Purchaser for a major account: Sears.• Prepared order entry documentation for key accounts.