Helping businesses embrace the future - virtual working environment.

• Embracing and applying company vision, mission and values within the team. Ensure everyone is aligned with the culture• Build, manage and inspire staff to meet company's objectives• Ensuring customer experience is top priority• Research and consistently improve Marketing and Sales funnels so they reach the allocated company goals • opportunities within our established client base• Oversee, grow and utilise the sales, customer service and marketing departments

• Managing the daily running of the sales and customer services teams, including sourcing equipment, ensuring all relevant communications, records and data are updated and recorded• Managing the strategic focus of the contact centre including effective resource planning and implementing call centre strategies and operations• Carrying out needs assessments, performance reviews and cost/benefit analyses• Setting and meeting performance targets for Sales, speed, efficiency… Show more • Managing the daily running of the sales and customer services teams, including sourcing equipment, ensuring all relevant communications, records and data are updated and recorded• Managing the strategic focus of the contact centre including effective resource planning and implementing call centre strategies and operations• Carrying out needs assessments, performance reviews and cost/benefit analyses• Setting and meeting performance targets for Sales, speed, efficiency, quality• Liaising with managers, supervisors, team leaders, operatives and third parties to gather information and resolve issues.• Monitoring random calls and ensure agents abide to sales script and 7 minimum quality standards. and Identify areas for improving quality of calls and minimising errors.• Coordinating and monitoring staff recruitment and liaising with HR department.• Reviewing the performance of staff, identifying training needs and planning training sessions (Train to trainers, Managers’ Academy, Sales academy and etc)• Recording statistics, user rates and the performance levels of the contact centre and reporting to company directors.• Organising Team Buildings and company events in order to increase staff morale.• Handling the most complex customer/ partners complaints or enquiries.• Organising staffing, including shift patterns and the number of staff required to meet demand.• Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes.• Developing new systems and approaches for total quality control management and development (Strike system, System for 1st and 2nd queue)• Creating and keeping up to date all procedures, job descriptions, procedures maps and career development paths. Show less

• Obtains client information by answering telephone calls; verifying information• Following the daily Check list• Strictly following the Minimum Quality standards of 7 must Dos• Determines eligibility by comparing client information to requirements• Establishes policies by entering client information; confirming pricing• Informs clients by explaining procedures; answering questions; providing information• Maintains and improves quality results by adhering to standards… Show more • Obtains client information by answering telephone calls; verifying information• Following the daily Check list• Strictly following the Minimum Quality standards of 7 must Dos• Determines eligibility by comparing client information to requirements• Establishes policies by entering client information; confirming pricing• Informs clients by explaining procedures; answering questions; providing information• Maintains and improves quality results by adhering to standards and guidelines; recommending improvedprocedures• Updates job knowledge by studying new product descriptions; participating in educational opportunities• Accomplishes sales and organisation mission by completing related results as needed Show less

- Research for the local market and identifying sales prospects (Eastern Bulgaria region)- Establishing initial contact with the identified prospects- Refine the interested prospects- Establish long term relationship with the client database- Leverage the relationships and ensuring a win-win strategies for all clients and vendors.