Radu Belean Email & Phone Number

Frankfurt Am Main, Hessen, De

New York, Ny, Us

- Configuration, maintenance and monitoring virtual infrastructure Hyper-V 2008/2012 and Vmware .- Deploying, configuration, maintenance and monitoring of Virtual Machines and Templates for the QA Team- Deploying, configuration, maintenance and monitoring of Print Services.- Office 365 Administration for users and mailboxes.- Troubleshoot and problem solve issues for corporate resources, tools, operating systems and applications both locally and remotely;- Maintenance, troubleshooting and problem resolution for the corporate servers infrastructure based on Microsoft Technology- Monitoring and implementing server and client security policies, manage user permissions and access policies throughout the domain- Azure Active Directory maintenance and monitoring- Endpoint management via Microsoft Endpoint Configuration Manager / Intune for windows devices.- Endpoint management via Jamf for MacOS devices.- Implementation and management of Security Policies for MacOS and Windows Devices- Patch management process support and implementation- Schedules and performs software patches and Updates via Microsoft Intune (Windows) and Automox, as well as for MacOS via Jamf- Documentation in the area of installation, support and testing;- Training and skills transfer

New York, Ny, Us

I make things go BRRR in UiPath....As the first IT Service Desk agent in UiPath, I was tasked with Creating and managing the Hardware Assets and Inventory. - Tested and selected the best hardware for each department, setting the Standard and Non-Standard equipment, leading to the creation of the IT Hardware Policy.- Creation and management of employee accounts in Google Admin.- Maintenance and monitoring of Active Directory infrastructure [2008 R2 / 2012 R2]- Performance monitoring and tuning of laptops, workstations and virtual machines. - Managed Groups and Accounts in AD in both Production and Test environments, alongside policies.- Troubleshoot and problem solve issues for corporate resources, tools, operating systems and applications both On-site as well as full remote for the UiPath Employees all around the globe . Issues varied from Hardware, Software, Mail, Networking and Printing, both issues and requests.- Was part of the Migration team that handled the migration from Google Accounts to Azure AD and MS Exchange.- Performs all tasks necessary to fulfill service level agreements regarding Exchange-based messaging and collaboration availability and security; including those involving user accounts, shared folders/calendars, mailing lists, and Outlook Web Access.

Charlotte, North Carolina, Us

Providing customer support based on customer calls, emails or Voicemails.• Maintaining records of calls, emails and the support provided in the internal ticketing system• Build relationships with customer base and become knowledgeable about the customer’s needs. Keep the customer updated on the status of reported problems. Communication with strong focus on customer service and solution quality.• Troubleshooting customer problems using materials provided and as trained; facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues.• Accessing customer networks (where permitted) to troubleshoot and resolve problems;• Escalate when necessary to 2rd level support;• Monitor customer support KPI’s to ensure high customer satisfaction and areas for improvement;

Jaguariuna, Sp, Br

Primary responsibilities:• Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system;• Troubleshoot hardware, software and network related issues;• Provide restorative or maintenance actions to resolve end-user issues;• Assist with defining and documenting knowledge base articles;• Assist with special project work as needed;• Escalate problems to the next level of support when necessary;• Consistently meet or exceed requirement performance criteria.

Paris, Paris, Fr

- Detect software failures and anomalies so that defects may be discovered;- Perform analysis, research, and troubleshooting of software defects;- Generate historical analysis of test results;- Use of CRM tools to test campaigns- PC and mobile software testing- perform specific game related QA tasks - report and follow the progress of an issue

Redwood City, Ca, Us

- Detect software failures and anomalies so that defects may be discovered;- Perform analysis, research, and troubleshooting of software defects;- Generate historical analysis of test results;- Use of CRM tools to test campaigns- PC and mobile software testing- perform specific game related QA tasks - report and follow the progress of an issue

Redwood City, Ca, Us

- Detect software failures and anomalies so that defects may be discovered;- Perform analysis, research, and troubleshooting of software defects;- Generate historical analysis of test results;- Use of CRM tools to test campaigns- PC and mobile software testing- perform specific game related QA tasks - report and follow the progress of an issue

Engineer, Computer Science

Electrical Engineering