Coordinating software implementation projects of web based applications and ERP (covering the end to end processes) for BNP Paribas Luxembourg, Austria, Switzerland and Romania.

Development and implementation of a group-wide CRM-System (Microsoft Dynamics) comprising the whole customer care process, from the aquisition to credit risk assessment and decision.Coordinating the implementation and change management projects in the group banks (Ukraine, Kosovo, Macedonia, Georgia, Bulgaria, Romania, Bosnia, Albania, Moldova, Serbia, Ecuador, Columbia, Bolivia)Business analysis and translation of processes to the IT development team.Writing business definition and functional requirements documents.Writing user manuals and supervising the testing activities.Deciding on the priority of the features to be developed in a sprint.Definition of sales processes.Integration of credit risk assessment, decision and distribution processes.Group-wide exchange of experiences and best practices in the acquisition, customer care and credit risk assessment processes.Organization of workshops and leading work-groups to define business requirements.

As Project Manager I managed 2 key projects for the bank:- implementing a Credit Rating System software- implementing a Document Management System software