I am an experienced and highly credentialed senior leader with a strong luxury hospitality pedigree. It was a privilege to start my career at Hilton, and since then, I have gone on to work for a 5-star LHW – Luxury Hotels of the World- accredited hotel and Condé Nast Traveller Reader’s Choice resort. I bring a rare blend of experience spanning both privately owned and publicly listed businesses, covering Rooms, F&B and overall hotel operations, with exposure to luxury, business, resort, all-inclusive, city and island segments.Over the course of a career spanning two decades and multiple countries, I have successfully positioned premium hospitality operations for long-term profitability and growth. My strengths lie in translating the strategic vision and brand values of boards and owners into executable operational plans. As Regional General Manager at Leonardo Hotels & Resorts Cyprus, I am accountable for a cluster of hotels generating multimillion euros t/o annually. Since joining, I have grown the country portfolio from three to seven properties as the company targets accelerated growth. Under my leadership, the business has realised exponential revenue while retaining the uniqueness and authenticity of the brand.I think innovatively and welcome opportunities to tackle the most complex operational challenges. For example, in recent years, I have thought outside of the box to overcome local talent acquisition difficulties and located innovative solutions that have mitigated the impacts of escalating energy prices on profit margins. Driven to create memorable, luxury guest experiences, I quickly assimilate to the nuances of new geographies and markets. I am multilingual (English, Romanian, Hebrew, Russian, Greek), and having worked in numerous countries and directed people from all over the world, my cultural awareness is second to none. My leadership style has mutual respect and understanding at its core. By getting to know my team and the different influences and dependencies at play, I harness the strengths of every individual. I am passionate about creating a space where everyone has the chance to grow and develop professionally. Core Expertise: ♦ Leadership ♦ Operations Excellence ♦ Multi-unit Operations ♦ Pre-opening ♦ Strategic Planning ♦ High-end Guest Service ♦ People Management ♦ Crisis Management ♦ Budgeting and Forecasting Message me via LinkedIn
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Chief Operating OfficerSuonalPaphos, Cyprus
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Regional General ManagerLeonardo Hotels Mar 2022 - PresentCyprusI am proud to hold a leadership role at this publicly listed company known for its dynamic growth, with 294 hotels in 132 destinations and 21 countries. As Regional GM, I drive the performance and profitability of a collection of seven properties in Cyprus comprising 1,700 rooms with a workforce of 1,350. I hold P&L accountability and control a multimillion-euro yearly CAPEX / OPEX project budget. When I joined, the company had recently gone through a round of stock market and PE funds and I was tasked to deliver accelerated growth in Cyprus and create operational synergy. While in post, I have successfully scaled the Cyprus operation at pace, with the portfolio going from three to seven properties and turnover almost doubling. Notably, I have devised a world-class, digitally enabled operations framework, underpinned by the building of a brand new head office and the transformation of senior leadership capabilities. With my team, I have set Leonardo apart from its competitors in the Cyprus market with the launch of exciting new hotels and brands along with the ushering in of a fresh, compelling guest experience with premium service as the guiding principle. -
General Manager, Almyra “Design Hotels” AffiliatedThanos Hotels & Resorts Apr 2017 - Mar 2022CyprusA fast-paced senior role at the forefront of operations of the iconic, multi-award-winning Almyra - a 200-room, 5-star, upscale, ultra-luxury hotel. Specialising in the exceptional, Almyra offers the very best in top tier service, food, beverages and relaxation. In this role, I directed the work of an Executive Team consisting of 14 direct reports (280 indirect reports), while leading the charge as the owner sought to reposition the hotel and launch into the luxury segment. Repositioned hotel and introduced to upscale luxury 5-star market, drawing on my many years of luxury hospitality experience. As part of a wide-reaching programme of change, I raised standards of service, directed multimillion-euro renovations, restructured the managerial team and orchestrated culture change across the entire workforce, leading to a significant uptick in revenue and a doubling of GOP.Under my leadership, the hotel received numerous Condé Nast awards and other major industry honours, including IAGTO ‘Hotel Experience of the Year’ and Toque d’Or ‘Top Notch’ accolades. Notably, I doubled income from F&B by implementing innovative new concepts and I also rolled out a new spa concept, leading to the ‘Best Spa’ honour at the Madame Figaro Beauty Awards. -
Director Of Hotel Operations, Food & Beverage - Dan Tel Aviv / Lhw-Accredited / Virtuoso-AffiliatedDan Hotels Israel Oct 2014 - 2017Tel Aviv District, IsraelAt this time, I was chosen for promotion from Director of Rooms with the aim of developing me further as a leader. I headed up the entire hotel operation of 280 rooms while maintaining focus on the optimisation of F&B services. Within the scope of my role, I led a team of 12 direct reports, with indirect oversight of 320 team members.The meticulous brand standards I role-modelled and maintained allowed the hotel to retain its ‘Leading Hotels of the World’ status, the highest affiliation for hotels worldwide. While in post, I nearly doubled banqueting revenue after identifying and pursuing under-utilised market segments. I additionally upgraded the business lounge offering to enhance the guest experience and augmented the F&B offering to build a reliable revenue stream from a non-resident client base. -
Director Of Rooms DivisionDan Hotels Israel 2009 - 2014Tel Aviv District, IsraelI was appointed Director of the Rooms Division in 2012, following on from the great results I delivered in my initial role as FOH Manager. Day to day, I provided leadership and direction to the front desk, guest relations, maintenance, housekeeping, security, pools, gardening, sales and marketing, and reservations functions, with nine direct reports (HoD level). As part of my remit, I was challenged to amplify the digital / social media profile of the hotel. In the face of stalling growth, I carved out and executed a plan that positioned the hotel for future success, incorporating the renovation of rooms and pools, restructure of the division, onboarding of new talent and succession planning. My efforts maximised sales while increasing guest satisfaction scores. I also developed new market segments in emerging markets and opened new departments to best serve the nuanced needs of high-end guests.The vision for the Rooms division cemented the hotel’s reputation as a luxury segment leader, with the Dan being named ‘Best Hotel in Israel’ by CNBC in 2009 and achieving recognition as a constituent of the ‘Best Hotels in Africa and the Middle East 2014’ list by Travel + Leisure.
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Assistant Manager Front Of HouseHilton Hotels & Resorts Jan 2007 - Sep 2009IsraelSupervised, motivated, directed, hired, trained, and disciplined 30-35 front desk coordinators, PBX operators, and bellmen/doormen; handled group accounts and VIP guests in accordance with hotel procedures; headed guest crisis management; generated payroll and weekly schedules; assumed the responsibilities of the Front Office Manager and General Manager in their absence; anticipated potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality; liaised with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues -
Team Leader\Club Member'S Hhonors ManagerHilton Hotels & Resorts Jul 2005 - Jan 2007Israel
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Management InternCrowne Plaza® Hotels & Resorts Jul 2004 - Jul 2005Israel
Radu Stefan Mitroi Skills
Radu Stefan Mitroi Education Details
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Hospitality Administration/Management -
Marketing/Marketing Management, General -
Hospitality Administration/Management -
Hospitality Administration/Management
Frequently Asked Questions about Radu Stefan Mitroi
What company does Radu Stefan Mitroi work for?
Radu Stefan Mitroi works for Suonal
What is Radu Stefan Mitroi's role at the current company?
Radu Stefan Mitroi's current role is Chief Operating Officer.
What schools did Radu Stefan Mitroi attend?
Radu Stefan Mitroi attended Cornell University, Heriot-Watt University, Ben Gurion University, Cornell University.
What are some of Radu Stefan Mitroi's interests?
Radu Stefan Mitroi has interest in Economic Empowerment, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Animal Welfare.
What skills is Radu Stefan Mitroi known for?
Radu Stefan Mitroi has skills like Front Office, Rooms Division, Yield Management, Hotel Management, Guest Service Management, Hospitality Management, Lecturing, University Teaching, Customer Satisfaction, Restaurants, Hotels, Pre Opening Experience.
Who are Radu Stefan Mitroi's colleagues?
Radu Stefan Mitroi's colleagues are Yogev Sherman, Andy Besent, Tahlita Bon, Meike Mahat, Nick Mulder, Wael Aljaradat, Pontawi Sibunruong.
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Radu Stefan Mitroi
United States
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