Providing direction and oversight to Federal Employee Program (FEP) and Senior Market Application systems, (MED ADV, MED SUP). Manage on and off-site teams of employees and contractors; negotiate project issues related to cost, time, and application content; collaborate with customers to create Standard Operating Procedures and Standard Business Processes; and preside over client meetings to identify and schedule priorities, and resolve issues. Conduct project analysis and select appropriate methodology (Agile/Scrum and Waterfall) to manage workload; make recommendations regarding forecasting, project portfolio, and resource management; participate in annual funding process; and manage IS budget.Accomplishments:• Led team, within two years, to increase claim input and reduce errors, expanding North Carolina’s national ranking from 42nd to 6th in processing FEP claims.• Managing FEP resources from Architectural and Design, Technical Specifications, Coding, to Q/A Testing and Implementation, directed System Upgrade from Mainframe Platform to I SERIES AS400, UNIX and ORACLE platform.• Absence of checkpoints and balance procedures caused claim discrepancies. Implemented inter system balancing, program to program balancing, and business financial balancing, increasing accuracy rate to 100%.• Created first FEP Governance Board, comprised of VP of Senior Market and direct reports. Throughput of projects increased over 28% in just over two years.• Collaborated with Director of Finance to document reasons for funds for automated projects. Efforts resulted in being awarded $1.4 million.

Supervised a staff of 15 to 33 FTEs and contractors, managing the strategic direction and day-to-day activities of major applications: billing, accounts receivable, enrollment, and credit card payment for active and retired military personnel. Collaborated with national customers to obtain requirements for various projects, including conducting JAD (Joint Application Design) sessions. Served as primary liaison for TRICARE Government Contracts for Billing and Enrollment Systems, prioritizing workload, coordinating code delivery and testing, and setting implementation dates.Accomplishments:• As new IS Manager, approached 100+ known defects / required fixes, and recognized need to rewrite current system, In collaboration with two major clients, conducted JAD sessions; served as architect for system design; and managed development team in coding, testing, and implementation phases. Process strengthened system and customer relationships.• Selected to serve on management team implementing ISO 9000 Standards to preapre for ISO certification.•Played key role in implementing audit procedures for all major systems to ensure information accuracy and reliability.

Managed application development and systems support for all financial applications, including General Ledger, Accounts Payable, Fixed Assets, COGNOS Budget / Reporting, Payroll, Sales Incentive, and Materials Management. Directed technical staff of 21 to 35, and led review of project status and alignment of system direction with CFO and senior management. Planned, implemented, and adjusted scheduling strategies, and assisted in formulating process development and project estimation policies. Coordinated system vendor upgrades for supported applications, and provided guidance and oversight to 35 bank conversions onto Financial Platform.Accomplishments:• Spearheaded development of Materials Management and Budget and Planning systems. Participated in RFP processes and created installation / integration project plans. Led discovery process, building RFP, and selecting vendors. Assembled project team to plan and execute installation and customization to meet clients’ expectations. • Participated in evaluation, development, and implementation of out sourcing A/P check processing, saving millions of dollars in annual interest.

Leading /directing implementation of large ATM systems for key clients throughout North and South America, performed liaison functions, and served as technical developer lead on several projects. As onsite Project Manager, gained customer confidence and trust, acquiring additional business and increasing offerings of software based products. Created work plans and resource plans with IBM France and IBM Italy on large ATM and POS card system; and managed code integration efforts, testing and implementation, and post warranty implementation, for largest ATM software deployment in Mexico City. Accomplishments:• Onsite Project Manager for $10+M software customization project operating and monitoring 2,500 to 3,000 ATMs across Mexico.• Led implementation of OCM24 ATM software and VISA Network for Chevy Chase Bank, Bethesda, Maryland; and BPCA Bank, Nice, France.• Spearheaded project to interface OCM24 ATM software between Hogan banking systems in Poughkeepsie, New York, and IBM.• Member of team engaged in developing and implementing total banking network POS for Dancard in Copenhagen, Denmark.• Managed design, development and installation of EDI software to enhance data flow between organizations worldwide.