Rae Anne Sharp Email & Phone Number

Canton, Ga, Us

Atlanta, Georgia

- Manage team responsible for drafting all Industrial Product customer contracts- Support pricing system and the development of new pricing tools- Work with Marketing, IT, and foreign lines on rating issues- Business owner for modernization efforts in Marketing related to pricing, publication, and contracting- Support interline Rate EDI Network system - Represent NS on AAR/Railinc committee for REN and IRC (Interline Revenue Committee)- Maintain NS accessorial tariffs and SCRS records- Assist with analysis and interpretation of NS accessorial tariffs- Security point of contact for Marketing - Manage NS fuel surcharge programs

Atlanta, Georgia

Atlanta, Georgia

- Supported and manage projects for all customer facing applications, including website and mobile app- Worked with IT on releasing enhancements and new features- Released new system for enterprise notifications related to service events and exceptions- Part of team to develop and roll out waypoint and M2S, supported by Intellitrans data- Worked directly with customers to envision pipeline metrics and ways to utillize data to better support customer decision-making

Atlanta, Ga

- Manage group responsible for mobile communication, AEI scanners, Avtech radios, and providing support to Norfolk Southern's Operations Service Support. - Administrator for department Salesforce CRM system - Manage business recovery plan and facilitate yearly tests - Work directly with IT to develop projects such as CRM, mobile app, and automated train bulletin system- Use SQL Assistant, Spotfire, Microsoft Access, and Tableau to pull transportation data for analysis- Responsible for phone routing system that directs customer and crew calls to correct agent in a large call center

Atlanta, Georgia

- Analyzed data and improve internal processes using Microsoft Access, Excel, Spotifre, and other BI tools while utilizing VBA, SQL, and macros. - Collaborated with IT partners on projects. - Subject matter expert on databases used by Revenue Accounting Operations. - Department security point of contact responsible for granting and managing access to Revenue Accounting data. - Trained new hires on department applications, data, and processes. - Hosted various training classes throughout the year on relevant topics such as Business Recovery Plan, professional writing, Excel, etc.

Atlanta, Georgia

- Worked directly with customers to ensure timely payment of freight bills. - Assisted customers with improving processes of disputing and approving invoices. - Built collaborative relationships with customers and internal employees. - Improved internal remittance processes. - Managed Accounts Receivable balances for various Automotive and Empty Car customers.