Rae Esteban Email and Phone Number

- Leading Improvement strategies within the store.- Ensuring operational standards are being met and meet company audit standards.- Recruiting, training, motivating and coaching employees to ensure sales, customer service and quality standards are always met.- Tracking performance levels within store tostablish goals to create action plans and performance improvement strategies.- Ensuring monthly sales target are met.- Overseeing commercial calls and fleet plans within the… Show more - Leading Improvement strategies within the store.- Ensuring operational standards are being met and meet company audit standards.- Recruiting, training, motivating and coaching employees to ensure sales, customer service and quality standards are always met.- Tracking performance levels within store tostablish goals to create action plans and performance improvement strategies.- Ensuring monthly sales target are met.- Overseeing commercial calls and fleet plans within the territory to optimise revenue per unit, utilisation and customer service.- Proactively developing the business within in the local market to increase revenue of our store. Show less

Proactively manage own workload, working towards any targets given;Communicate and collaborate with other departments to ensure customer specific. To assist in the day to day duties of the Customer Services tasks and objectives;.Supporting the rest of the teams with sales and customer service skills. Reaching sales target each month and pushing the rest of the team. Creating fun sales competition to push sales.

Owning the full rental experience from vehicle preparation, interacting with customers to handling returns. • Providing excellent face-to-face customer service. • Being a brand ambassador – positively promoting our products and services. • Working towards targets to increase productivity and sales.

- Respond quickly and accurately to customer questions and issues.- Offer customers unique solutions.- Find new ways to offer customers a better experience.- Suggest new ways to improve processes and customer care- Suggest alternative solutions to customer’s queries.- Answering call, emails and instant messenger enquiries from customers.- Dealing with customer orders, card payments, enquiries and complaints.- Advising and promoting products and services.

- Greeting passengers as they board and exit the plane.- Checking the condition and provision of emergency equipment and information for passengers.- Demonstrating emergency equipment and safety procedures.- Administering first aid.- Dealing with emergencies.- Supplying passengers with newspapers, magazines and in-flight entertainment.- Selling duty-free commercial goods and pursuing sales targets.- Producing written flight reports after completing a journey.