Rae Graveson Email & Phone Number

United States

Lakeland, Florida, United States

• Troubleshoot computers and software issues using phone, email and in-person contact
• Organizes and manages time in order to support users, take care of daily tasks and projects
• Provide documentation of issues and escalates as needed
• Configuration of new Windows 10 computers, installs all software, repairs hardware and peripherals within a Windows network environment
• Support Windows applications including, but not limited to, operating systems, MS Office products, MS Exchange/Outlook as well as MS Windows Server
• Use Active Directory to unlock accounts and give access to users and groups in the network environment

Lakeland, Florida Area

• Configures/Repairs PC’s and peripherals within a network environment using critical and logical thinking
• Organizes and manages time in order to support users, take care of daily tasks and projects
• Answers help desk support calls to resolve software/hardware related issues or escalates appropriately if required
• Installs software, hardware, upgrades and patches in accordance with department policies and procedures
• Uses Windows applications including, but not limited to, operating systems, Active Directory, MS Office products, MS Exchange/Outlook as well as MS Windows Server for general network functionality
• Installs and supports software needed for security (i.e.: encryption, anti-virus and firewalls)

Auburndale, Florida

• Work in a Call Center, handling inbound disconnect/downgrade calls from existing customers
• Responsible for skillfully retaining customers through positive customer relationship building
• Diffuse customer situations by utilizing strong listening skills and probing techniques
• Save and re-sell the value of products and services by properly aligning their features, benefits, and price with the needs of the customers
• Adhere to productivity metrics to ensure all calls are handled in a timely and efficient manner

• Completed technical internship with Kaplan University (KapTechnology, LLC). Skills acquired:
• Linux/CentOS Systems analysis
• Network security monitoring, using Ossec, Snort and ClamAV
• Advanced Microsoft Office skills, and Visio skills
• T-SQL 2012 and Microsoft Access database design skills
• Analyzation, troubleshooting, and documentation of system problems

Lakeland, Florida Area

• High volume, customer service driven, commission-based position
• Developed and implemented a database using Microsoft Access and QuickBooks to track and control inventory
• Supported sales and operations of mobility products and equipment, automobile adaptive products, and handicapped vehicle conversions
• Managed home modification projects
• Managed preferred vendor relationships with Florida Department of Veterans Affairs
• Trained employees on the use of the computer network, Microsoft Office, and QuickBooks

Polk County Florida

• Supported business and accreditation processes for a supplier of durable medical equipment for mobility equipment (including power chairs, wheelchairs, and scooters)
• Saved roughly $48,000/year due to implementation of an in-house billing system
• Support of billing/inventory and service scheduling system
• Tracked billing and equipment inventory
• Managed Accreditation Commission for Health Care’s Medicare accreditation project
• Developed, documented, and implemented policies and procedures to meet Medicare Standards for DME/HME

• Implemention of a centralized electronic medical records and billing system
• Designed touch-screen interfaces for entry of electronic medical records
• Implemented centralized appointment scheduling and centralized billing
• Negotiated all insurance contracts to provide for podiatry, orthotics, and prosthetics services

• Handled sales, installation, implementation, and customized interfaces for MicroFour’s practice management software in clinics throughout Florida
• Designed EHR touchscreen interface for multiple specialties
• Organized network specialists and hardware technicians for local installation and support of systems