Rae Hoffman Email & Phone Number

Salt Lake City, Utah, United States

Customer Service Expert with 24+ years of experience. Consistently exceeded customer expectations, achieving a 90% NPS and 95% service score. Proficient in clear and concise communication, both written and verbal, and effective documentation. Fostered a positive team culture through engaging interactions and collaborative initiatives.Provided comprehensive onboarding and support for new online agents. Monitored and managed multiple online chat channels, answering questions and guiding agents through processes until self-sufficiency.Empathetic and results-oriented problem solver. Leverage active listening and emotional intelligence to understand member needs, provide tailored solutions, and build strong relationships. Effectively recommend products and services that align with member goals and enhance their financial well-being.

Salt Lake City, Utah, United States

Answered member phone calls with courtesy and empathy Built trusting relationships with members Ensure members financial needs are met by discussing their goals and dreams Reported Fraud related calls and when necessary, forwarded to Fraud department for resolution Consistently earned “Meets expectations” in attendance and products and services