Being the first point of contact for client enquiries related to the use of all spaces across both venues, including promoting the venues and advising how their varied spaces can be utilised to best fit the client’s requirements.Overseeing the full sales cycle from enquiry to event details and contracts for all types of corporate and private events, including. conferences, product launches, filming, receptions, and corporate parties.Managing own sales pipeline to build and improve repeat business by building meaningful client relationships.Arranging and attending site visits with both clients and suppliers.Updating marketing collaterals with correct information and imagery when needed.Working with the marketing team to develop and manage the social media content and posts for the corporate events, along with building email mailouts.Participating in the organisation of in-house promotional events.Attending stands, exhibitions, and networking events.Assisting the Head of Event Sales in developing initiatives to promote VU & EartH.

Preparing staffing rotas, allocating appropriate levels of team for events while managing labour spend.Run the daily operations of the pub, ensuring the customer is always the heart of the business.Allocating job roles and duties to the bar and kitchen teams for the shift.Completing accurate cash-up nightly, logging and investigating discrepancies. Ensuring a high quality of food, drink and service at all times.Awareness of and adherence to licensing, data protection, Health & Safety at Work, food safety and COSHH legislation, at all times.

Managing all venue bookings including day-to-day tables, large group bookings, and private events including corporate and weddings for multiple sites.Creating and producing bespoke events.Ensuring that all customer queries or requests are handled in a polite and efficient manner within acceptable timeframesPreparing and communicating run sheets with relevant details to the management and kitchen team in order to prepare the venue for upcoming events and ensure smooth runningCreating bespoke content and a social media plan, scheduling, and posting across multiple platforms.

Managing front doors and box office to provide smooth ingress to provide a memorable experience for customers and VIPs.Assisting crew and house technicians to provide well executed cues for sound and lights. Managing stock to ensure staff continually have enough product to reach maximum sales.Understanding customer needs and managing expectations

Driving sales by effectively managing relationships with corporate and commercial customers.Collaborating with the Fundraising team to identify areas of interest of high profile members in order to upsell packages and experiences.Successfully increasing membership and donation uptake.Providing a personable experience for customer sales via phone and email to improve customer retention.Using in-depth knowledge of Tessiture to set up and maintain events, manage ticket allocations and reporting, and sell tickets/memberships.