Rae Z. Email & Phone Number

United Kingdom

As a Language Trainer at QA since 2022, I've been entrusted with delivering Mandarin Chinese instruction to adult learners. This involves employing tailored teaching methods to meet diverse learning needs and collaborating with colleagues to develop comprehensive course materials. My role extends beyond traditional teaching; it encompasses curriculum design, collaboration, and fostering an environment conducive to effective learning. Through continuous innovation and dedication, I strive to not only impart language skills but also cultivate a deeper cultural understanding among learners. As a Language Trainer, I play a pivotal role in shaping the linguistic and cultural proficiency of our adult learners, contributing to their personal and professional growth.

United Kingdom

During my time as a Language Teacher at EF, I specialised in delivering comprehensive Business and General English and Mandarin Chinese language training to corporate employees. This role involved developing innovative teaching methods and creating effective lesson plans customised to address the specific needs of adult learners within a corporate environment. By integrating practical language skills with professional contexts, my aim was to enhance communication proficiency and support the professional development goals of the employees.

Taiwan

As an ESL teacher at HiTutor, my primary responsibility was leading ESL courses catering to students across diverse age groups, spanning from young children to adults. Throughout this role, I focused on formulating comprehensive lesson plans meticulously tailored to meet the specific needs and varying English proficiency levels of each student. This personalized approach aimed to optimize learning outcomes and ensure that instruction remained engaging and relevant to all learners.Additionally, a key aspect of my role involved conducting thorough assessments of students' English language skills. These assessments enabled me to tailor instruction effectively, addressing individual strengths and areas for improvement. Moreover, continuous monitoring of student progress allowed for timely adjustments to teaching strategies, ultimately facilitating a more dynamic and impactful learning experience for all students under my guidance.

New Taipei City, Taiwan

As an English Teacher at PaiHan, my primary focus was on guiding students through ESL courses to attain exam-level proficiency in English. Throughout this period, I meticulously strategized and executed classroom lectures and coursework, customizing them to cater to the diverse learning needs of the students. This approach aimed to foster an environment conducive to effective learning and skill acquisition.In addition to teaching, I conducted comprehensive assessments of students' progress to track their development accurately. Providing detailed report cards and constructive feedback was integral to facilitating continuous improvement among the students. Moreover, I actively mentored an average of five students per semester, ensuring their readiness to successfully pass English language exams. Notably, the commitment to student success and the effectiveness of teaching methodologies were evident in the remarkable 90% increase in in-school English test scores achieved by students after just one semester, underscoring the dedication to academic excellence within the learning environment.

Taipei City, Taiwan

As an English Teacher at American Eagle, my responsibilities extended beyond the classroom as I oversaw various classroom activities, ensuring the effective delivery of the curriculum. Assuming the primary teaching role, I focused on orchestrating engaging lessons to facilitate comprehensive learning experiences for students. Additionally, I took the initiative to organise festivals and student recruitment events, leveraging these opportunities to bolster student engagement and increase enrolment numbers.A commitment to academic innovation and pedagogical excellence drove me to engage in continuous research. This exploration aimed to discover and implement innovative teaching methods and pedagogical approaches, enriching the learning environment and enhancing student outcomes. Furthermore, I implemented bi-monthly examinations to assess student progress and performance regularly. This systematic evaluation process provided valuable insights into student development, allowing for timely adjustments to teaching strategies to optimise learning outcomes.

Kaohsiung City, Taiwan

As a Customer Support Agent at Sunnet Technology, my primary role was to address clients' issues efficiently via telephone and email, adhering to the guidelines outlined in the customer support manual. Acting as a mediator between clients and civil service entities, I facilitated the resolution of enquiries or disputes, ensuring a smooth and satisfactory outcome for all parties involved.In addition to resolving immediate issues, I focused on enhancing the overall customer experience. This dedication resulted in a notable 40% increase in positive feedback from clients, highlighting the impact of improved service delivery. Moreover, I proactively addressed customer complaints by identifying underlying issues and implementing appropriate corrective measures. This strategic approach not only resolved immediate concerns but also contributed to a significant improvement in client retention rates, underscoring the importance of proactive customer support initiatives in fostering long-term customer satisfaction and loyalty.

Taipei City, Taiwan

During my tenure as a Customer Support Agent at Kenqi Computer Science, my primary responsibility was to provide guidance and assistance to callers regarding the navigation and usage of the company's websites via telephone and email. This involved resolving enquiries promptly and managing client accounts effectively to ensure optimal customer satisfaction.In addition to handling customer enquiries, I took the initiative to develop and edit instruction manuals, scripts, and technical documents. This meticulous attention to detail aimed to maintain accuracy and consistency in customer support materials. Furthermore, I spearheaded the creation of a comprehensive QA guide, which effectively addressed 90% of user enquiries. This initiative led to an impressive 80% reduction in incoming calls, demonstrating the efficacy of proactive measures in streamlining customer support processes and enhancing overall efficiency.