Rae'Ann Massart Email & Phone Number

Maple Valley, Wa, Us

Tukwila, Wa

Develop and maintain relationships with business partner executive to mid-level leadership teams; lead business partners in defining and maintaining their technology roadmap; assist in development of business cases; manage a technology delivery team of professional level employees to execute on projects, using waterfall, scrum and Kanban methodologies; coordinate with other scrum teams in a scrum-of-scrums framework to deliver as needed; develop and maintain relationships with software vendors for delivery of project work, standard system updates and ongoing production support; review and provide input on vendor contracts; assist with leading RFI/RFP and vendor selection activities; make technology decisions that align with the overall technology roadmap of the organization.Key accomplishments: Led three teams through adoption of Agile practices and methodologies, including both scrum and Kanban, as well as merging teams coming from different methodologies; guided business partners through adoption of agile methodologies; led implementation of several business line and enterprise software solutions, both locally hosted and SaaS; led team in migration of dozens of applications from on-premise data center to colocation facilities and Azure; managed a portfolio of 70+ applications as the IT owner.Supported Marketing and Cooperative Affairs, Human Resources & Administration (includes Financial Crimes and Deposit Operations) and Finance Divisions.

Tukwila, Wa

IT Business Analyst / Business Systems Analyst / Lending Systems Administrator (9/2002-6/2015. Elicit requirements and design enhancements to enterprise software applications; design and develop interfaces into and out of same applications; write technical specifications; configure systems and write simple code for enhancements or fixes; assist with testing of upgrades and enhancements; provide implementation support for upgrades and enhancements; participate on project teams; maintain relationship with vendors; provide support for application issues; cross-train other support staff.Lending Specialist (08/2000 – 09/2002). Identified, coordinated and prepared communication to staff; acted as expert authority for all lending products and processes; developed training materials and conducted training for new processes and products; responded to written complaints and suggestions from members; managed or participated on product and project teams; administered division intranet site; involved heavily in large system conversion from one main system to multiple systems in an integrated environment.Administrative and Research Assistant (06/1996 – 07/2000). Provided support to the Vice President of Lending and Director of Consumer Loans; handled inquiries from internal and external members and customers; assisted in management of vendor relationships; coordinated and participated on various product, project and management teams; ensured deadlines were met by team members; assisted in preparation of presentations and sales materials; designed and prepared statistical and management reports; managed design and implementation of division Intranet site; published division newsletter; managed employee recognition program.Consumer Loan Representative (07/1995 – 06/1996). Handled telephone and in-person inquiries within the Loan Information Call Center; processed loan applications; assisted with training of new and temporary employees.

Sales Representative and Assistant Accounting Clerk. Assisted walk-in and telephone customers; collected past due accounts; entered invoicing and payments; handled billing inquiries; processed credit applications.

Kent, Washington, United States

Master Of Science - Ms, It Management

Bachelor'S Degree, Business Administration And Management, General