Daniel Raebel Email & Phone Number

Greater Milwaukee

Leveraging my past field service and team lead experience, I hit the ground running at NCR. I quickly learned the nuances of NCR's ticketing system and work policies for field repair of ATM units, POS and self-checkout systems within my assigned territory. Core responsibilities:- Hardware repair (i.e. cash acceptors, bank note recyclers, deposit modules, coin recyclers, etc.)- Manage network faults and traffic, configuration, security, and remote system access- Routine maintenance repair and system overhauls- Perform service calls promptly and in compliance with service level agreements- Maintain company assets to support delivery of services (i.e. tools, software, vehicle, documentation, and intellectual property)- Manage parts inventory, record keeping and replenishment- Accurate onsite reporting of tasks (i.e. check-in, updates, resolved); other reporting as required- Labor and expense tracking incurred during delivery of services

Greater Milwaukee Area

As a field-service team lead serving HP for nearly 8 years, I am proudest of my growth as a computer engineer and leader, and my dedication to top-notch customer service with average NPS scores of 90 and higher for first-call resolutions and issues resolved. My core responsibilities and accomplishments in this role:-Developed thorough understanding of HP services and break/fix repairs for commercial hardware (PC, printers, plotters, POS, software installs etc.)-Serve as primary POC on my team for customer issues and resolutions -Lead team through HPE divestiture and district-wide leadership changes-Screened, interviewed, onboarded and trained new field-service team members -Routine collaboration with cross-functional teams to develop new processes and procedures (i.e. company-wide, field-service process reviews, COVID safety protocols, soft skill guidelines etc.)-Worked with companies such as GE Healthcare to provide onsite support to workstation and server troubleshooting and repair

Waterford, Wi

• Troubleshoot and fix Hard drives, motherboards, RAM, NICs, Power Supplies, Video/audio cards• Perform System Data Recovery• Built numerous Desktop computers for customers• Removed malware and viruses using Spybot search and destroy, Malwarebytes, McAfee, Trend Micro, Norton, BitDefender, Panda Security, AVG, Microsoft Security Essentials• Perform system restorations• Set up and configure Email clients for customers, using Outlook, Thunderbird, Windows mail

maintained detailed inventory of over 3 million dollars worth of equipment and performed light maintenance on company weapons and basic issued items, such as Infrared scope, night vision goggles, Acog sights, Magazines, and Ammo. Assisted with weapon checkout for ranges and maintained detailed record assignments of fellow soldiers. During 2009 tour of duty in Iraq issued ammo to soldiers and managed transactions with pickup and delivery of live ammo, managed the schedule and setup of weapon qualification ranges, performed on-site weapons repair. Led classes and instructed soldiers on proper usage of weapons.

Under the direction of the owner, installed hardwood and laminate flooring for residential and corporate clients. Trained and managed new employees, kept record of business expenses, and work with third party vendors to ensure product and sales orders were accurate & complete prior to installation. Serve as primary client contact during installation.

Associates Degree, Computer Network Systems, 3.98

• Software Installation and configuration of Windows 7/Server 2008 using VMWare • Extensive work with Active Directory. Setting up.

Education record