Role Summary: Full responsibility over the portfolio of training programs, courses & implement new training programs, adjust the current ones in a close cooperation with the line management.- Responsibilities:• Optimized the training portfolio as specialized targeted courses were offered to employees.• Prepared training manuals and conducting training sessions.• Efficiently developing and delivering training courses and providing a comprehensive induction / orientation courses starting from line mangers to executives.• Oversee the quality of delivered training sessions.• Organize regular Train the Trainer TTT sessions.• Preparing case studies, scenarios and best practices to share with sales executive as additional information and to assess the trainee learning and performance.• Evaluate quality of training courses and implements improvements.• Co-operate with the Career Development Specialists to design programs for high potentials and future leaders.• Prepare, run, support & analyzed the results of the monthly assessment for all employees to define knowledge gaps.• Conducting & delivering courses to (Call center, Sales, Order management … etc.) Mobily on field staff on various topics (Products & services, Policy, System, development courses as – Network, Security, Data Center essentials, Sales Skills, Presentation Skills Customer service ).• SPOC between business customer care, quality team & internal training department.• Identify training needs and training gaps in business customer care depending on quality team results.• Coach Business customer care teams to improve & achieve internal SLA when handling customer call to cover quality protocols.• Utilize quality team inputs to develop training strategies.

Smart Code Marketing & Business Services Project- Responsibilities:• Training consultant.• Managing customers’ accounts.• Preparation and implementation of preliminary interviews of candidates.• Follow-up measures to end the recruitment of new staff (signing of contracts, social insurance, medical insurance ... etc.)• Follow-up contracts for new customers.

King Saud University Project- Responsibilities:• Training Consultant.• Analyzed overall directions and management of the project.• Provided weekly status reports and project tracking updates.• Established project management policy and guidelines•• Recruited staff and obtained resources needed to complete the projects.• Committed to the training and development of people working on the project.

- Responsibilities:• Training Consultant.• Improved and increased sales.• Suggested new procedure / system that increased revenues.• Reported directly to the manager of operation, administrative & handles operations issues.• Supported training programs.

- Responsibilities:• Handled training programs for the employees.• Maintained goodwill and friendly business relations among employees and customers.

- Responsibilities:• Attended all in-coming calls. • Entertained customers and their queries. • Assisted manager in targeting sales opportunities and project implementations.

- Responsibilities:• Assisted in preparation of project processes & plans to facilitate the inventories of stocks.• Assisted all customers inquiring books, periodicals & magazines.• Conducted, research and analyze brand awareness compared to competitors reports finding for further actions.