✦ DELIVERING MAXIMUM BUSINESS IMPACT THROUGH CUSTOMER SUCCESS AND PROCESS OPTIMIZATION ✦I am an experienced Customer Service and Sales Leader who spearheads game-changing strategies and creative solutions that drive improvements in business processes, revenues and margins, inventory, cost control, and customer support. My strengths…❏ Versatile customer service advocate and team leader credited with driving business growth in progressive, client-interfacing leadership roles. ❏ Ability to forge solid relationships with partners and builds consensus across multiple levels while aligning strategy with organizational goals. ❏ Known for eagerness to take on challenges and the ability to identify the root cause of issues to deliver the best possible solutions. Specialties: Strategic Leadership | Process Optimization | Customer Success | Significant Savings | Strategic Business Planning | Customer Success | Team Building | Leadership | Revenue Planning | Budget Planning | Process Optimization | Vendor Relations | Supply Chain Management | Project Management | Automated Systems | Contract Negotiations | Strategic Partnerships | Change Management