-Liaise between the business users, internal systems team and external vendors, initiating andmanaging projects, supporting production issues, managing vendor/system releases andactively managing user priorities.-Keep abreast of industry initiatives and market trends that impact the business to continue toimprove efficiencies.-Provide daily support to end users including managing issue resolution and performing rootcause analysis-Manage project task responsibilities, including identification of project risks and conductinguser training, generating training requirements documentation.-Manage system issues appropriately and escalates to senior management where needed.-Lead user acceptance testing identify testers, develop test scripts and conduct test execution.-Document and execute test plan and scripts efficiently and effectively.

Maintain good relationships and regular meetings with clients in line with our brand valuesMaintain good relationships and regular meetings with key suppliers and partners in line with our brand valuesParticipate in one-on-one meetings with clients to gather queries and deliver information on new services, features, and the development pipelineUnderstand the problems and challenges of clients and identify ways the business could better address those needsIdentifying new sales and business development opportunities through existing and potential client and partner networksProvide excellent service in line with our brand valuesAct as point of contact for escalated client issues and coordinate a team response to issues as appropriateCollaborate with internal teams (e.g. sales, helpdesk, developers, senior management) to address customers’ needsSupport the organisation and management of, and attend, trade show and networking events and identify new opportunitiesConducting demonstrations – either in person or remotely (webinar) - of the Wageloch software and any other relevant add-on programs and technologiesLiaise regularly with Development and Helpdesk teams to stay current of any updates and changes to Wageloch softwareLiaise with, and provide feedback and information as required with any Sales, Marketing or Advertising Third Parties

Working as part of a highly motivated close-knit national sales team.Increasing product penetration with new and existing customers and markets through corrugate conversion.Reviewing and delivering on the strategic positioning of selling price & selling structure.Conducting market research to forecast and understand growing patterns and areas.Collaborating on product ideas for pooling and opportunities to grow the Asset Management/Pooling business stream.Establishing and maintaining close working relationship with internal stakeholdersTravelling within Regional NSW

Developing growth strategies and plansManaging and retaining relationships with existing clientsIncreasing client baseHaving an in-depth knowledge of business products and value propositionWriting business proposalsNegotiating with stakeholdersIdentifying and mapping business strengths and customer needsResearching business opportunities and viable income streamsFollowing industry trends locally and internationallyDrafting and reviewing contractsReporting on successes and areas needing improvementsTransforming consumer insights into actionable business implicationsPrepare budget, research plan and allocate resources.Determine new opportunities and trends.Gather and evaluate relevant market and competitor information to review market position and determine threats.Manage intelligence specialists, develop current client relations and conduct regional projects.Design market research proposals and oversee research projects.Manage and direct Customer and Consumer Intelligence Specialists.Build relationships with key employees among customersCreate plans to address clients’ business needsAdvise clients on creating profitable processesStudy competition to find new ways to retain customers

Microsoft Dynamic NAV Business Solutions Accounting and Procurement System SupportAssist in troubleshooting application issues with the business and development teams Testing and Quality Assurance of system improvementsDocument, train, and release new functionalityTraining and support new Navision users (I trained more than 80 users in Qatar, KSA, Kuwait, and Lebanon)Amending reports of NAV internal systemIntegration between NAV and Dynamic CRM 365Created comprehensive CRM vision and implementation roadmap and drove adoption across multiple distribution channels and multiple levels of management.Implemented segmentation system that identified clones of most valuable customers in a wide range of available prospect databases.Designed and executed CRM pilot initiatives and evaluated their impact on customer profitability, retention and loyalty.Expanded productivity with end-users through successful coachingCentralize your customer database and track all activities (phone calls, tasks, appointments) in one place.Automate and captures data and feedback about the customer’s experience at the restaurant/branch and automatically escalate to the concerned department if needed.Create incidents pertaining to internal or external sources (i.e. customer complaints).Create campaigns, mass emails/SMS to specific customer target lists. Enables campaign task and activities monitoring estimated costs versus actual, along with powerful analytics.Design and implement a top-notch CRM function: Understand Business Units needs and analyze customers’ data to develop a relevant CRM strategy aiming to enhance customer experience, satisfaction and loyalty to become a corporate competitive advantage. Campaigns planning: identify and recommend optimal ways to reach segments of customers depending on objectives and means.

Responsible for all digital consumer engagement to strengthen sales, loyalty and retention.Implementation and management of a formal CRM and database marketing program that focused on leveraging the company's data asset and increasing ROI on marketing spend through customer segmentation, data hygiene, acquisition of customer prospect lists, and measurement of customer sentiment.

Software development and implementation on FP PRO – international software from Emmegi Soft.Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructurePerform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Configuring SQL Server 2008 R2, SQL 2005 and SQL 2000 full installation, analyzing, and scriptingWorking with complex QueriesDesign reports using Crystal Report 8.5 and Crystal XII Domain Controller, ISA Server, and Exchange Server Management Hardware MaintenanceSoftware development under Access VB

Responsible for the full installation of the software Visual Dolphin modules Accounting, Bills, Checks, Invoicing, Inventory, Purchasing, Sales, Renumbering, Job Costing, Assembly(Manufacturing), Fixed Assets, Retail POS, Procurement, Warehouse Delivery, PayrollResponsible for the full installation of the software Dolphin FoxPro Count, Stock, Payroll, DepreciationInstalling SQL 2000, 2005, 2008, 2008 R2Design reports using Crystal Report 8.5 and Crystal XII

In charge for all inventory transactions, creation of items, PO’s, receiving goods, transfers between warehouses, costing calculation and update.In charge for the end of day procedure, posting transactions and updating data files.Managing all aspect of physical inventory and discrepancies.Responsible for backup procedures and software maintenance.Liaising with software provider and coordinating any new release update.Liaising with accounting department for any cost related matters.Reporting to the Financial Manager as per daily basis for daily, monthly, and annual reports.