• Conducted thorough needs assessments to pinpoint specific training requirements, leading to more targeted and effective training solutions.• Fostered culture of continuous learning and development, which contributed to higher employee retention rates.• Trained staff during demonstrations, meetings, conferences, and workshops.• Conducted training courses and prepared videos for long-term use.• Directed field training to enhance participants' skills.• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.• Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.

Control and manage Training ISO Processes and procedureesCoach, train, counsel, recruit and discipline employees.Identify future and current training courses.Manage contracts with vendors.Analyze financial and operating statements for profitability ratios.Ensure ISO procedures and policies are in with company’s and ISO standards.Utilize CRM for data analysis.Plan Team capacity and select talents.Organize Technical staff schedules.Preside over staff meetings.Handle customer complaints, questions and issues.Technically check vendors.

• Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.• Improved employee retention rates by creating engaging and interactive learning materials.• Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.• Communicated all learning and performance objectives, schedules, and training assessments to upper management.• Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.• Stayed abreast of industry trends and emerging best practices in talent development, ensuring the organization maintained a competitive edge in workforce capabilities.• Collaborated with department heads to align training programs with organizational goals, ensuring relevancy and impact.• Reduced training costs without compromising quality by optimizing use of in-house expertise and digital resources.• Developed comprehensive training modules for enhancing employee skills, leading to improved job performance across departments.

• Developed succession planning strategies to ensure a robust talent pipeline for key leadership positions within the organization.• Established partnerships with external training providers to expand resource availability and diversify learning opportunities for employees.• Designed customized learning modules for targeted skill improvement, resulting in increased productivity.• Facilitated workshops and seminars to enhance employee understanding of company policies, procedures, and best practices.• Collaborated with cross-functional teams to identify staff development needs and create tailored training solutions.• Created a supportive coaching culture within the organization, empowering employees to take charge of their own professional development.• Streamlined onboarding process for new hires, reducing time-to-productivity, and improving overall retention rates.• Mentored team members to foster professional growth and strengthen leadership skills across the organization.• Managed annual budget for staff development initiatives, ensuring strategic allocation of resources for maximum impact.• Evaluated program effectiveness through regular assessment, adjusting content and delivery methods as needed.• Introduced advanced e-learning tools to supplement traditional training methods, catering to various learning styles within the workforce.• Trained new hires to perform cross-training exercises with experienced workers.• Directed training programs and development paths for managers and supervisors.Reviewed and edited all training materials, multimedia visual aids, and other educational materials for accuracy and company policy compliance.• Communicated all learning and performance objectives, schedules, and training assessments to upper management.• Analyzed effectiveness of training programs at all levels and recommended updates.

• Managed trainers team to provide technical assistance and customer service.• Train maintenance engineers, technicians, and logistics.• Create an annual training plan and programs.• Research for a solution for new, unsolved faults.• Manage maintenance tools' availability.• Supervise trainers and training coordinators.• Owner of ISO 9001:2000 procedure for Training & Service Tools Calibration.• Ensure that service tools ordering and maintenance are done on schedule.• Nokia Finland, Support Contact.

Computer HW / SW maintenance and customer support