Raed Matti Email & Phone Number

Baghdad Governorate, Iraq

Baghdad Governorate, Iraq

As a Business analyst, I collaborate with cross-functional teams, focusing on successful project execution. My role involves conducting comprehensive business analysis, designing workflows, and creating detailed flowcharts to document processes. In addition, I contribute to quality assurance testing, ensuring the functionality and reliability of software.Key Responsibilities:- Creating detailed flowcharts and designing efficient processes to enhance organizational workflows.- Data analysis using SQL Server, Access Database, and Excel, providing valuable insights for informed decision-making.- Adept at gathering and synthesizing requirements from diverse teams, translating them into comprehensive project blueprints for seamless execution.- Provides support to various teams and departments, ensuring effective collaboration and streamlined communication for optimal project outcomes. - Use the Jira system to create new tickets and constantly follow up on existing ones.- Staying up-to-date with new software and hardware developments and technologies related to IDMS systems.

Baghdad Governorate, Iraq

As an IDMS team member, I work collaboratively with cross-functional teams in the IDMS department to ensure successful project execution. My responsibilities include conducting business analysis, creating a workflow, and drawing flowcharts to document processes. Additionally, I perform quality assurance testing to ensure the functionality and reliability of software programs, cards, and devices.Key Responsibilities:- Collaborating with cross-functional teams in the IDMS department to ensure successful project execution.- Identifying, troubleshooting, and resolving issues related to software programs, cards, and devices.- Maintaining accurate records of testing results and reporting defects to the development team.- Staying up-to-date with new software and hardware developments and technologies related to IDMS systems.- Conducting business analysis by identifying business requirements, creating a workflow, and drawing flowcharts to document processes.- Performing quality assurance testing to ensure the functionality and reliability of software programs, cards, and devices.

Baghdad, Iraq

As a Customer Care Officer, I am responsible for providing exceptional customer service by promptly and efficiently addressing customer concerns and issues. I evaluate customer concerns and ensure their problems are solved efficiently and accurately. Additionally, I promote ZainCash products and services by understanding customer needs and interests.Key Responsibilities:• Provide account statement history to customers.• Ensure proper recording and closure of all cases.• Evaluate customer concerns and provide timely solutions to their problems.• Promote ZainCash products and services by understanding customer needs and interests.• Provide prompt and accurate feedback to customers and update them on the progress of their cases.• Deliver the highest level of customer support via chats, inbound phone calls, and escalations to cross-functional departments when necessary.

Baghdad, Iraq

I worked as a data entry and was in charge of printing badges. I was using Microsoft Word, Excel, and Cardpresso software.IT help desk responsibilities include installing software, setting up lab computers, troubleshooting, and maintaining printers.

I worked in the Dean's office at the College of Engineering, where I dealt with the day-to-day tasks of printing official documents and preparing reports.

Master'S Degree, Computer Science, Excellent

Focus area (AI, Machine Learning, Deep Learning, Big Data, and Data Analysis)

Bachelor'S Degree, Computer Science, 85.18