Rae Durrant Email & Phone Number

Working with the National Autistic Society as a Lived Experience Facilitator, sharing lived experience as an autistic person as part of various training days as needed.Find out more at autism.org.uk

Working as a Lived Experience Consultant, sharing lived experience as an autistic person as part of various training days as needed.Find out more at visit - https://www.kptraining.info/contact-us/

Providing approachable and professional, consulting services with lived experience of LGBTQIA+, disability and neurodiversity. With 14 years experience in the corporate world, I have worked in banking, insurance and pensions at FCA C1 regulated firms, specialising in compliance. NDQ Consultancy will be a real asset to your business and can -- Work with your organisation on the development of inclusive policies and colleague training modules, and advise on office facilities and staff networks, to name only a few areas of expertise.- Provide training across disability, neurodiversity and LGBTQIA+ topics and am able to work with you to cover the topics you need at right level for your audience. - Take part in panel events, working alongside a wider group of panellists to bring your event to life. I am able to provide in the moment examples of real lived experience in a professional way. Find out more at NDQConsultancy.com

Unite Workplace & Equalities Representative at Unite the Union working to ensure the fair treatment of colleagues in line with the Equality Act 2010.

As part of the Compliance Monitoring Team, the core of my role is monitoring and reviewing the adequacy and effectiveness of compliance systems, processes, and procedures for both internal and outsourced providers against FCA principles for business and regulations, including COBS, CASS, DISP and SYSC. This includes reviewing the extent to which Management Information (MI) and Root Cause Analysis (RCA) is effective in demonstrating good customer outcomes with a focus on vulnerable customers. These reviews identify and report systemic /significant issues and findings back to the appropriate business units and make recommendations for relevant process change, agreeing appropriate actions. I take responsibility for ensuring the necessary remedial actions are taken and followed through to conclusion. As part of the role, I contribute to the development and execution of an annual Compliance Monitoring Plan based on analysis of potential areas of risk.

In May 2018 I was elected by my peers as Co-Chair of the UK Disabled Colleague Resource Group. My role is to drive the community forward and ignite the required cultural change to make our company a great place to work for those employees with disabilities or long-term health conditions. Through this role I will strive to:Ensure that colleagues of all abilities are treated fairly and have equal opportunities for health, happiness and career success.Highlight the value that disabled colleagues bring to the business.Make disability visible.Drive cultural change.My role as Co-Chair includes:To design and implement the Community principles, purpose and strategy.Provide leadership and direction to the nine members of the Community Steering Committee (the SteerCo) and to the wider community membership.Monitoring that decision taken at the SteerCo meetings are implemented.Reviewing and appraising the performance of the SteerCo members.Liaising with the Executive Sponsor and Inclusion Council.Representing the Community at events.Ensuring an intersectional approach across the community and the five other diversity Communities at – Balance, Carers, Generations, Origins and Pride.

I have been passionately championing Diversity and Inclusion for many years with a focus on helping disabled colleagues bring about positive changes to their working environments.I began working with the Inclusion team in January 2016 and set up the Disability and Wellbeing employee network (DAWN) in 2017. DAWN supports colleagues with visible or invisibilities disabilities or long-term health conditions, carers and also line managers seeking guidance on how to support someone with a visible or invisible disability from people who have lived it. DAWN has helped colleagues get reasonable adjustments, helped on disciplinaries, tested and raised awareness of hearing loops and worked to improve the time off for medical appointments policy for disabled colleagues needing regular hospital and GP appointments.

Working providing lived experience of LGBTQIA+, disability and neurodivergent lives. Find out more at diversitytrust.org.uk

Working as part of a scoping project for Soda to better understand the needs and reasonable adjustments of disabled and chronically ill people.

The Diversity Project (DP) is a cross-company initiative championing a more inclusive culture within the Savings and Investment profession and to recruit, nurture and retain the first truly diverse generation of Savings and Investment professionals.I am working as part of the menopause workstream providing lived experience, training and guidance around inclusive menopause. Be part of the movement: www.diversityproject.com

United Kingdom

Working as an Equity, Diversity and Inclusion Consultant proving lived experience training on gender identity for Avon and Somerset Police as part of the Inclusive Policing with Confidence programme.Find out more at saricharity.org.uk

United Kingdom

Volunteer organiser for a three people team setting up and running BiCon 2021. BiCon is a three and a bit day weekend-long educational and social gathering for bi people, their friends, partners, and others with a supportive interest in bisexuality. BiCon is part convention and part conference. As part of the organising team we took the project or making a usually in person event virtual for the second year in a row due to Covid, improving on the effectiveness of the set up and accessibility for attendees. This involved scheduling and finding hosts for around 40 workshops on issues around bisexuality and related (and not-so-related!) topics as well as safe spaces. It also involved setting up social and fun with discussions, dancing, games, music, crafting and costume parties. All of these sessions had to be accessibly for people with disabilities and those who are neurodivergent. The project also involved working to improve community involvement in the BiCon decision making process at the Decision Making Plenary (DMP) and influencing community members to get involved in the future of their community event. I worked to influence the community to be involved in an anti racist and disability and carer focused review of the BiCon Guidelines.BiCon 2021 - 2021.bicon.org.ukBiCon 2022 - 2022.bicon.org.uk

Bristol, United Kingdom

I worked in UK mortgages to embed the Groups Conduct Risk agenda, developing a granular Risk Universe and ensuring effective Conduct Risk MI reporting.

Canons House, Canons Way, Bristol

I worked as project lead for Records Management, ensuring team compliance to mandatory training, and logging access and destruction logs for the teams Vital records, on paper, on PC and online. I was also involved in the annual product review process, working to ensure that the products were compliant to FCA regulations. This required in depth knowledge of the working of the product and being able to positively influence my seniors to a win-win situation, taking into account Conduct Risk and working to build a good conduct culture. I proved organisational awareness and a fine eye for detail. I worked on projects such as FATCA and “Value for Money”. I became experienced in absorbing changes to regulations and picking up on small changes in language that have an impact on the scope of the law.

Canons House, Canons Way, Bristol

I produced monthly Conduct Risk reporting, pulling together various stakeholder MI streams and working on the automation of the report in business objects. I acted as secretariat for the Customer Treatment Conduct Risk Forum. I was also part of the banks Group Records Policy steering group, providing insight and solutions on records management.

Canons House, Canons Way, Bristol

As assistant to the head of Small and Medium Sized Enterprise Products and Communications, I provided organisational and administrative support whilst working on projects, including the development and implementation of the team’s business continuity plan. I provided planning and risk assessment for a team in the community event, managing a team of 30 staff.

25 Gresham Street, London, Ec2V 7Hn

I completed the KYC (know your customer) and KYB (know your business) for the on boarding of Non-Bank entities for new bank accounts and loan facilities. The core purpose of the role was to prevent money laundering, fraud and the financing of terrorist activities as we opened new accounts and provided loans to entities previously unknown to the bank. This included everything from ordering companies house searches to work out the ultimate shareholding of a company, down to taking certified copies of ID and proof of address so that we knew the Key Account Parties to a relationship. I acted as team expert on Client Assets / Client Money (CASS). Every case I completed was audited and my pass rate was 100%, proving my ability to understand and follow complex regulatory requirements in a high pressure and fast moving environment. The role required excellent written and spoken communication, building relationships with external customers and acting as a corporate customer’s main point of contact in bank. Attention to detail, analytical and decision making skills were tested daily as I acted as the first line of defence in reputational and regulatory risk for the bank.

St Williams House, Cardiff

I worked in the Compliance FOS Complaints team, processing live account PPI settlements, from receipt to completion. This involved skilled time and workflow management to work a vast number of settlements through a seven stage process, ensuring the I had a manageable number of accounts at each stage of the process to provide work for my team. I used Excel to calculate the PPI paid on agreements and the statutory interest owed, followed by writing redress letters to customers, solicitors, and claims management companies. This included ad hoc duties such as re sending documents, sorting post and emails and answering telephone queries.

St Williams House, Cardiff

My core role was providing customer services for personal and motor loans. I was trained to answer complaints and quality assurance phone calls and completed full sales FSA, CCA, and DPA training. I received awards for my home insurance sales and polite telephone manner. I occasionally acted as department supervisor, running team briefings and updating team MI. I also flexed to provide support to six other departments, funding motor loans up to £30,000.00, and selling personal loans. Between November 2009 and May 2010 I worked in the PPI (Payment Protection Insurance) complaints team, handling customer complaints from receipt to completion. I regularly completed DSAR and S77 requests.

I worked selling a wide range of travel insurance in an inbound telesales call centre. I met sales targets in accordance with the FSA Treating Customers Fairly training.