Ra'Ef Al-Qawasmi رائف القواسمي Email & Phone Number

London Area, United Kingdom

Providing hotels with business development services such as asset management, cash integrity audit, standard quality assurance, HACCP certification, revenue optimization and much more.

Intercontinental Doha The City - Doha, Qatar

525 Keys including 176 ResidencesTasks and duties include but not limited to:o Managed the operations during FIFA World Cup 2022.o Brand standards guardian, implementing SOPs and policies at all times.o Hosting and creating home for our long-term residents.o Handle guests’ comments and complaints with professional resolution.o Maximizing rooms’ revenue through Front Desk upselling program.o Manage all required arrangements for all the loyalty program concerns.o Manage the department’s budget by monitoring and controlling expenses. o Managing the team, hiring, evaluating, coaching, and maintaining discipline.

Cloud7 Residence Ayla Aqaba - Aqaba, Jordan

75 Luxurious Residences for party and Leisure time, first of its kind in JordanTasks and duties include but not limited to:o Responsible for managing the overall operations.o Play a key role in creating the company’s standards and policies.o Leading the team to create service excellence for all guests.o Managing the hotel budget by monitoring and controlling expenses.o Participate in the sales strategies and community events marketing.

Palmeraie Rotana Resort - Marrakech, Morocco

The Palmeraie Rotana Resort Marrakech contains of three hotels, Palmeraie Golf Palace Rotana, Hôtel du Golf Rotana, and Golf Club Rotana. Also it has 14 restaurants and bars, 5,000 sqm conference center with 35 different meeting rooms, 27 holes Golf course, 5 swimming pools, Zen the Spa at Rotana with 24 treatment rooms, four Morrocan Hammams and Beauty center. Bodylines fitness and Wellness Club, Kids Club, Fun Park with bowling, paintball, tennis, basketball, football, pool tables and much more activities and even more attractions.Tasks and responsibilities include but not limited to:o Assigned by the corporate office for Rooms Task Force mission from August 2019 till December 2019 to implement company standards and procedures, then I was offered to stay with the property as permanent employee.o Conduct full training for the team on the company’s standards and procedures.o Implemented guest communication system, emails, letters, notifications...etc.o Implemented departmental communication system, emails, traces, approvalforms, authority levels... etc.o Responsible for managing the Front Office, Housekeeping, Laundry, Spa andRecreation departments in the three hotels.o Applying company’s standards on the operations of all Rooms Division’sdepartments.o Ensure seamless guest journey from reservation stage, pre-arrival, arrival, stay,departure and post-departure.o Follow up on the guests’ feedback and ensure resolution and communication.o Plan to enhance departments’ profitability through controlling colleague’sproductivity and cost control.o Maintain the rooms’ condition and cleanliness quality at all times.o Maintain public areas’ cleanliness and condition at all times.o Insure efficient communication between departments at all levels.o Control consumption of departments supplies to minimize expenses.o Maintain swimming pools hygiene, condition and cleanliness.o Plan guest activities and entertainment programs for Adults and Kids.

Al Salam Rotana Hotel - Khartoum, Sudan

236 keys property, 3 outlets, best swimming pool, Gym, Spa and meeting spaces in the country.Tasks and duties include but not limited to:o Assist the General Manager in leading and improving the hotel operations in all guest experience aspects. o Directly in charge of running and improving the Front Office operations.o Ensure that all the guest contact colleagues are well trained on all the SOPs and Policies related to their duty.o Follow up on guest feedback through all channels and insure punctual response and resolution.

Al Salam Rotana Hotel - Khartoum, Sudan

Tasks and duties include but not limited to:o Ensure implementation of brand standards, SOPs, and policies of the Front Office Department at all times.o Handle guests’ comments and complaints and ensure punctual response and professional and fair resolution.o Maximizing rooms revenue through Front Desk upselling program o Manage all required arrangements for all the loyalty program members.o Manage the department’s budget by monitoring and controlling expenses.o Building and managing the team by hiring, monitoring performance, coaching, and maintaining discipline.o Work on contentious improvement plans with the General Manager and department heads

Amman Rotana Hotel - Amman, Jordan

412 keys property, 5 outlets, swimming pool, Gym and SpaTasks and duties include but not limited to:o Pre-opening experience with direct management involvement in all Front Office details.o Assist the Director of Front Office in implementing brand standards, SOPs and policies consistently.o Follow up on guest comments, complaints and reviews ensuring best resolution.o Leading the Front Office operations under the direction of the Department Head.o Ensure professional team management at all times, such as duty roster, leaves, performance review, conflict resolution, coaching, disciplinary actions… etc.

Hotel Intercontinental Jordan - Amman, Jordan

440 keys property, 7 outlets, 2 Ballrooms, 2 Swimming pools, Gym and SpaTasks and duties include but not limited to:o Lead the Front Desk team and ensure task lists are always completed according to standards.o Meet with guests, receive their comments and feedback, and ensure their satisfaction.o Lead the Front Desk upselling program and loyalty membership enrolment.o Ensure proper preparation for the arrivals and departures, working very close with other departments.o Take care of all team management related matters for the Front Desk team, from preparing the duty rosters to performance appraisals and maintaining discipline.

Hotel Intercontinental Jordan - Amman, Jordan

Tasks and duties include but not limited to:o Responds to guest needs and resolves related problems.o Prepare reports for the hotel management on all pertinent matters affecting guest service and hotel operations.o Provides functional assistance and direction to all departments in the absence of the senior management.o Make regular tours in the property to ensure safety procedures are implemented and all colleagues are following standards.o Ensures VIPs and members receive special attention.

Crowne Plaza Jordan Dead Sea Resort & Spa - Swaimeh, Jordan

426 keys property, 5 outlets, 4 swimming pools, beach, Spa and gymTasks and duties include but not limited to:o Pre-opening experience, with partial involvement in the opening processes.o Communicate and document all issues and happenings during the night to the General Manager.o Patrol in the property to ensure safety procedures are implemented and all colleagues are following standards.o Support all night colleagues and ensure they adhere to standards and procedures.o Meet and greet VIPs, and handle guests’ complaintso Perform the Night Audit routine with the Front Desk and Income Audit team and prepare all required daily reports.

Movenpick Dead Sea Resort & Spa - Swaimeh, Jordan

346 keys property, 6 outlets, 4 swimming pools, meeting spaces, Beach, Spa and gymTasks and duties include but not limited to:o Ensure proper preparation for arrivals and departures prompt and efficient follow up on guests’ requests. o Monitor service responsiveness and implement improvement action plans.o Meet with all VIP guests and ensure tailoring personalized services.o Handle the team management for the Guest Services team.

Movenpick Dead Sea Resort & Spa - Swaimeh, Jordan

Tasks and duties include but not limited to:o Responds to guest needs and resolves related problems.o Prepare reports for the hotel management on all pertinent matters affecting guest service and hotel operations.o Provides functional assistance and direction to all departments in the absence of the senior management.o Patrol in the property to ensure safety procedures are implemented and all colleagues are following standards.o Ensures VIPs and members receive special attention.

Hotel Intercontinental Jordan - Amman, Jordan

440 keys property, 7 outlets, 2 Ballrooms, 2 Swimming pools, Gym and SpaTasks and duties include but not limited to:o Ensure all check-in and check-out processes are done according to hotel standards.o Ensures all Cashiering procedures are done according to the hotel standards.o Assist the guests with the Check-in and Check-out according to the hotel standards.o Assist the guests with their requests and inquiries.o Receive guest comments and feedback and report them as necessary.o Supervise completing the shift task list according to the hotel standards.o Assist Front Desk Agents solving guests’ issues and ensure smooth shift operations.o Conduct proper shift handover with proper communication.

Techno Bridge Trading And Contracting Est - Doha, Qatar

Tasks and duties include but not limited to:o Getting long term contracts, building strong reliability with the customers dealing with the manufacturers for luxury furnitureo Supervise goods delivery with punctuality, providing clients with their needs, when they need and the way they needo Prepare quotations for new potential clients and follow up with them until closing the sale by signing a contracto Follow up with the clients to collect payment by the company’s financial teamo Conducting Products Trial Display for potential clients proving product quality to themo Submitting monthly reports of Actual Sale, Sales Revenue, Sale Expenses and Sale Forecast to the General Managero Carefully monitor the market and competitors products and movement, reporting to the General Manager.