Customer Security Liaison• Created and managed intranet efficiencies for sales staff using Confluence and Salesforce• Established standard operating procedures for security programs• Drafted and managed Security Packet and other external communications • Managed customer security requests, due diligence questionnaires, RFP's Security Audits• Built intranet common control framework for cross-departmental efficiencies• Performed annual regulatory audits for SaaS-related certification programs including ISO 27001 and AICPA SOC1/SOC2Third-Party Risk• Managed new vendor risk assessments and annual security assessments

Served as a cross-functional operations leader for a client-based startup, reporting directly to the CEO, CFO, and VP of Operations. The client was a new medical program, University of Queensland Ochsner Clinical School. Our main objectives were recruiting quality candidates from colleges across the US and act as a liaison on behalf of client handling all personnel operations for application, admissions and on-boarding. Operational Organization & Efficiencies• Delivered workflow productivity enhancements within a start-up environment.• Streamlined internal processes through digital transformation, impacting all facets of operations in communication, budgets, marketing, events, travel, and coverage of extended leave.• Lead in strategic planning and rollout of three (3) major database changes; strategized and updated technologies & built systems.Project Management• Strategically plan and manage multiple projects from process preparation to execution and analysis. Projects include research, logistics, inventory management, outreach/communications, digital advancements, database transitions and analytical data reporting. Developed raw reports and formulated data presentations for stakeholders.• Spearhead year-round recruitment events (50+ events a year — 30 within a 120-day period — from process preparation to execution and analysis of projects.Relationship Management• Built and maintained relationships with key partnerships at universities and colleges across the US, resulting in significant increase in client visibility and prestige• Represented client at recruitment events and related conferences• Provided customer service to prospective students, college representatives and client

• Coordinated a nationwide public relations campaign, resulting in increased brand awareness and morale in local communities• Lead project manager for sales support initiatives to drive referrals and build brand loyalty• Established and organized a new in-house local PR infrastructure to optimize business processes• Collaborated with Medical Directors, local, regional and national leadership• Developed Business-to-Business and Business-to-Consumer marketing communications• Worked with external public relations firm for media outreach in 125 markets• Managed internal communications for 17,000 employees

• Developed a new marketing identity to enhance the company’s brand• Created, implemented and analyzed social media strategies, increasing online visibility and customer engagement• Pitched upcoming events to local media outlets• Developed partnerships with key stakeholders resulting in reduced production costs• Lead project manager for a new website transition and launch

• Assisted in media training workshops and drills for clients in oil, gas and politics• Wrote public and governmental affair memos for clients• Dictated communications from the company president to clients• Assisted Account Executives in media monitoring, research and editing presentations/communications• Created and delivered presentations about the company and personal training experience to college classrooms

A student-based firm made up of nine seniors for the LSU Senior Capstone Public Relations course. The firm’s client, Heritage Ranch Christian Children’s Home, was needed help building brand awareness in the community and increasing donations.• Head liaison between firm and client • Lead in client and media relations generating positive news coverage in local broadcast and print• Conducted research and worked with firm to create a new public relations strategy for client• Promoted and managed a fundraiser event resulting in more than $15,000 in donations

• Assisted with community outreach and office administrative support• Hosted over 15 recruiting events and top recruit visits