Raelyn Mcbride Email & Phone Number

United States

Remote

Lisle, Il

Managed and deployed up to 5 small and large complex projects simultaneously related to new products/tools development and enhancements. Gathered requirements, oversaw testing, and monitored performance to proactively enhance products/tools. Assisted in cross training new team members with standard processes, user acceptance testing processes, the pros/cons of products and tools. Provided oversight on all projects and communicated/collaborated status with key stakeholders. • Worked with product teams internally and externally to develop a more efficient and robust reservation booking system for the frontline counselors.• Created a User Acceptance testing (UAT) process, improving efficiency and that was utilized across several products/tools.• Established great relationships with internal and external teams, creating a productive work environment and ensuring the team worked well together on all projects.• Executed project management skills for implementing/creating new tools to be used across the team.• Served as Subject Matter Expert (SME) on IT tool used system-wide called Citrix, providing technical support and resolving all issues, ensuring projects stayed on schedule.

Lisle, Il

Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet quality standards and deadlines. Trained users on newly developed internal tools. Rolled out new internal tool to all frontline users in North America (US/CA); Approx. 3000 users. Provide support and communicated with customers, employees, and other stakeholders during pre and post deployment to answer questions.• Identified inefficiencies in business processes, recommending improved policies.• Assisted in performing Root Cause Analysis (RCA) of internal products data, developing counter strategies and improving performance.

Lisle, Il

Defined project scope, managed resources, and oversaw schedules to meet stakeholder and project owner specifications for up to 10 projects at a time. Updated project plans based on changing objectives, specifications and staff availability. Managed team from other departments during project and Raelyn McBride Page TwoCWT (Continued)implementations. Adjusted timelines if project tasks started getting tight and worked cross-functionally with product owners or sales person on go-live events. • Delivered multiple projects throughout the year, achieving consistent record of meeting timeline, scope and budget requirements.• Completed thorough risk assessments and deployed management and response strategies, preventing roadblocks.