Introduced Organizational Change Management to the school. Partnered with leadership to design, develop and implement the school's Organizational Change Management, training, and internal communications strategies.Perform high-level data analysis of learning needs and recommended solution options and cost.Designed and developed various types of adult learning materials including workbooks, storyboards, power points, facilitator guides, learning aids, and professional development training to improve learning transfers, performance outcomes, and business outcomes.Led project to analyze the onboarding process of new instructors and identify gaps and opportunities to standardize processes across all grade levels.Completed daily observations and provided immediate feedback to all instructors which improved instruction and student achievement.Led the 15-member School Disproportionality Team in developing and implementing district and school-wide instructional programs that resulted in higher levels of student academic achievement.

Conducted instructor led training for new and existing employees for all school systems and tools.Developed training reports and summaries for administrators and internal audits.Create engaging E-Learning modules using Articulate Storyline and Visme.Effectively combine instructional design methodology and adult learning principles to implement trainings that maximize employee development and job performance.Analyze trends and determine root cause issues to provide concrete data that will close skill and service gaps for instructors.Engaged classroom teachers in coaching cycles to develop teacher efficacy that ensured curriculum alignment, effective teaching practice, reflective practice, and higher levels of student achievement.Facilitated over 40 hours of professional development for district teachers and administrative staff.

Designed client on-boarding process and managed implementation specialists.Exceeded annual goals with client renewal rate above 85% for over 30 accounts.Created and managed the client life cycle process (starting from the initial sale through all phases of implementation).Key member of executive-level escalation team that managed strategies and tactics for de-escalating customer accounts, with additional responsibilities for handling at risk accounts.Coached and developed staff, with an emphasis on developing their customer success fundamentals.Identified common onboarding problems and proposed product changes which aims to decrease parent onboarding time by 30%.Accountable for accurate completion of the new hire paperwork and personnel files.Deliver a superior new hire experience by providing a high level of customer service and maintaining quality throughout the pre-employment onboarding process.

Performs analyses and prepares reports based on local, state, and national assessment data related to individual student performance and school improvement.Develops and maintains historical student and school data files to monitor and track performance.Interprets and review assessment data with administrators and teachers; support planning of action steps.Compiles data from multiple assessments to develop student, subject, grade-level, or school achievement profiles.Works with staff schools, as needed, in one-on-one and group settings to conduct training in the use of data to improve student results.Ensures the validity of all data presented to staff.Attends, and leads as appropriate, training sessions and site meetings related to assigned responsibilities.