- Create customer-facing documentation for Data Cloud- Collaborate with product managers, engineers, UX designers, and content strategists to stay aligned on deliverables- Represent doc in the product development process from concept to GA (general availability)- Address customer and support feedback by fixing documentation bugs and requests

- Drafted email scripts for advertisements and documents sent out to the public for organization engagement- Maintained a positive and professional image for WIC through communication with companies and other IU clubs and organizations- Collaborated with corporate companies like Target, UKG, and Kohl's to organize professional events for members

- Sharpened my mentoring skills by assisting help for incoming freshmen and transferred students while they transition and get acclimated to the college setting- Attended mandatory meetings that included diversity initiatives, leadership development, and mentorship management

- Led a team of six students to create a WordPress site for one of Bloomington's nonprofit organizations- Taught them the basics of UX design by creating sitemaps, low-fidelity & high-fidelity wireframes, site research, and consistent design elements- Conducted weekly meetings to look over weekly agendas I created and shared tasks performance- Presented to the Serve IT board at the end of the Fall and Spring semester to show our UX process and final piece: updated WordPress website

- Created social media marketing content for the Futureforce's Instagram story- Advertised marketing material for the IU Women's Equality Event- Spoke and gave advice as a former Salesforce intern at the IU Women's Equality Event

- Worked collaboratively with developers, product managers, UX designers, and SMEs to make Einstein, Salesforce's AI tool, easier to use for customers- Wrote an entire Trailhead module, Salesforce's learning platform, about Einstein Prediction Builder- Ideated and wrote a video script that explained the correlation and impact feature on Einstein Prediction Builder's scorecard

- Conceptualized, planned, and executee career development, social, and outreach events for IU women in technology- Created captivating marketing graphics and promotional material from Canva and Adobe Creative Cloud products to heighten awareness and relay information- Grew the leadership team by tripling in size in just two years and maintaining a cohesive, communicative team

- Served on a team that promotes ServeIT through social media marketing and promotional materials- Partnered with a local client, Bloomington Chamber Singers, to re-establish their project management skills- Maintained ServeIT's social media outlet to update the clinic's activity and spread awareness of the clinic

- Placed on the Core Technology and End-User Experience team under Global IT  - Assisted with the creation and management of a communication strategy for End-User impact of IT programs and implementation during the acquisition of Shire- Restructured and implemented content for Takeda's internal SharePoint site that is visible for end users to gather knowledge and understanding of Takeda's IT Rotational Program - Created wireframes and an app logo for an end user's iOS app that would be released to the company's internal app store- Coordinated an End-User Experience project that pertained to improving the way End-User discover and utilize solutions to technical issues by gathering qualitative and quantitative data