Robin Ross Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago

Develops, implements, and manages the Foundation’s Technology strategy, integrating systems, applications, and business analytics to propel the Foundation towards its goals. Champions a consultative approach across the Technology team to understand business challenges and collaborates with business units to define and implement solutions.

Downers Grove, Illinois

Provided leadership and assumed management responsibility for direction, coordination, integration, and implementation of technology across entire organization. Evaluated and implemented technology solutions to support programmatic, administrative, rental, and support services. Managed all aspects of organization’s information and business technology as well as audio-visual infrastructure and support relationships. Developed and implemented policies, programs, and projects related to use of… Show more Provided leadership and assumed management responsibility for direction, coordination, integration, and implementation of technology across entire organization. Evaluated and implemented technology solutions to support programmatic, administrative, rental, and support services. Managed all aspects of organization’s information and business technology as well as audio-visual infrastructure and support relationships. Developed and implemented policies, programs, and projects related to use of information and audio-visual technologies. Supervised IT team and coordinated with A/V services team regarding A/V environment. Coordinated with organizational leadership Team regarding design, specification, planning, and execution of A/V and IT projects. • Led project to replace custom .Net e-Commerce and member portal environment with iMIS RiSE CMS-based environment. Reduced costs associated with e-Commerce site support and increased staff ability to update environment. • Leveraged RiSE CMS environment to develop event registration micro sites. New environments improve marketing and sales team’s ability to serve their constituents.• Guided Office 365 transition project. Reduced TCO for office productivity and collaboration by 25% while increasing remote working and collaboration capabilities for staff. • Upgraded staff PCs from Windows 7 to Windows 10; improved security and reliability.• Led initiative to select new Association Management System vendor partner.• Technology lead on project to replace legacy website; led integration to association management system and coordination with other web environment elements.• Technical lead on project to upgrade legacy online learning environment with a Learning Management System. Led integration efforts with Membership Management System, coordinated web service development and integration with main web environment. Show less

Downers Grove, Illinois

Guided and oversaw management, operation, maintenance, and availability of all technology resources. Managed all office system, Membership Management System, ERP system, server and networking upgrades. Selected and managed technology vendor partnerships, including IT managed services, hosting, telephone and data cabling, ERP and membership management system support. Served as integral part of web environment support and management team. Assumed management and operations responsibility for… Show more Guided and oversaw management, operation, maintenance, and availability of all technology resources. Managed all office system, Membership Management System, ERP system, server and networking upgrades. Selected and managed technology vendor partnerships, including IT managed services, hosting, telephone and data cabling, ERP and membership management system support. Served as integral part of web environment support and management team. Assumed management and operations responsibility for A/V systems of new facility, as well as core IT infrastructure. Developed and implemented IT policies, programs and projects related to use of information technology. Supervised database analyst and Audio-Visual Systems Manager. Supported all job-related staff technology needs. Designed and Implemented virtualized server room architecture. • Reduced infrastructure managed services support contract costs by nearly 50%. • Acted as member of core project team and technical lead for 42,000 square foot headquarters and training facility project. • Moved the Annual Dues renewal process in house; reduced operating costs $20,000.• Moved the Membership Management System upgrades in house; reduced operating costs by $15,000 per upgrade.• Managed numerous projects to improve efficiency in finance, membership management and outreach to members. Show less

Chicago

Directed information technology forecasting and managed information security. Designed operational strategies and business continuity plans. Developed IT policies and procedures. Coordinated IT volunteer program, including project development, recruiting, and tasking functions.

Chicago, Illinois

Assumed leadership of visitor admission ticketing system replacement project. Synchronized separate business unit requirements and created operational policies and procedures. Provided network and capital construction project support. Deployed first generation SaaS visitor ticketing solution. Reduced operations and maintenance costs and replaced on premise hardware with web-based solution.

Chicago, Illinois

Sustained voice and data networks, provided 24/7 support. Planned and coordinated telecommunications and infrastructure designs for installations and construction projects. Designed and coordinated installation of network infrastructure for 250,000 square foot underground storage facility. Designed and coordinated the network infrastructure for 90,000 square foot building cooling system. Served as founding member of PaeTec/WindStream customer advisory board. Supervised two staff and… Show more Sustained voice and data networks, provided 24/7 support. Planned and coordinated telecommunications and infrastructure designs for installations and construction projects. Designed and coordinated installation of network infrastructure for 250,000 square foot underground storage facility. Designed and coordinated the network infrastructure for 90,000 square foot building cooling system. Served as founding member of PaeTec/WindStream customer advisory board. Supervised two staff and multiple vendors. Show less

Chicago, Illinois

Oversaw project and program coordination for VP and CIO. Created new infrastructure specification and project implementation plans. Designed information security policies and business continuity strategies. Developed standardized project methodologies for business unit. Replaced legacy network infrastructure with fiber optic backbone and switched technology. Increased bandwidth to users and improved network reliability, manageability, and performance.- Upgrade of dual T-1 internet… Show more Oversaw project and program coordination for VP and CIO. Created new infrastructure specification and project implementation plans. Designed information security policies and business continuity strategies. Developed standardized project methodologies for business unit. Replaced legacy network infrastructure with fiber optic backbone and switched technology. Increased bandwidth to users and improved network reliability, manageability, and performance.- Upgrade of dual T-1 internet connection with a shared OC-3 fiber optic connection. Show less

Canadian Forces

Served as a Communications Officer in the Canadian Armed Forces. Specializing in a broad range of army and strategic communications systems from handheld radios to satellite communications systems.

Peterson Air Foce Base, Colorado Springs, Colorado

Exchange Officer working in United States Air Force Space Command Headquarters. Directed multi-million-dollar Air Force communication projects. Evaluated and designed information technology architectures. Secured information architecture standard compliance. Received expert training as contract quality assurance evaluator. Oversaw two project managers. Returned primary project to designated schedule.

Canadian Forces Base Kingston, Kingston, Ontario

Managed and reviewed training requirement changes, integrating new policies into courses. Trained army communication officers. Coached technical training for more than 90 employees. Created and implemented two advanced army communications officer courses. Established $2,000,000 operations and maintenance plan meeting needs of 200 staff with 2,000 students annually. Directed school's annual general military training program. Synchronized, converted, and executed school's new business plan… Show more Managed and reviewed training requirement changes, integrating new policies into courses. Trained army communication officers. Coached technical training for more than 90 employees. Created and implemented two advanced army communications officer courses. Established $2,000,000 operations and maintenance plan meeting needs of 200 staff with 2,000 students annually. Directed school's annual general military training program. Synchronized, converted, and executed school's new business plan in less than two weeks. Show less

National Defence Headquarters, Ottawa, Ontario

Oversaw in-service military radio communications systems support, including maintenance, training, and procurement. Authored specification for $3,000,000 radio procurement and managed contract throughout delivery. Introduced $4,000,000 contract to replace HF Teletype vehicles. Performed system design, program planning, budgeting, specification writing, and contractor communication. Served as matrix advisor to other national military communications projects. Led two civilian life cycle… Show more Oversaw in-service military radio communications systems support, including maintenance, training, and procurement. Authored specification for $3,000,000 radio procurement and managed contract throughout delivery. Introduced $4,000,000 contract to replace HF Teletype vehicles. Performed system design, program planning, budgeting, specification writing, and contractor communication. Served as matrix advisor to other national military communications projects. Led two civilian life cycle maintenance managers. Show less

702 Communications Squadron, Petawawa, Ontario

Led 35 Person Strategic Communications Unit that provided telephone, Internet, and messaging services to Canadian Forces Base Petawawa. Unit also provided maintenance support to regional military communications systems. Designed new Telephone services facility.

National Defence Headquarters, Ottawa, Ontario

Provided strategic analysis support.

Canadian Forces Base Kingston, Kingston, Ontario

Led 30-person Radio and Electronic Warfare units. Provided leadership, administrative support and led unit on multiple training deployments.

National Defence Headquarters, Ottawa, Ontario

Project Manager working on the developing requirements for a multi-billion dollar Army Command and Control project. Oversaw requirements database system.

Land Force Command And Staff Course

This course trains officers to fill staff positions at brigade and division level.

Land Force Staff Course

This army course trains officers to fill staff roles at unit and brigade level.

Staff School

Bsc, Science