Currently serving as Army Emergency Relief ( AER) Technician at Army Community Service here on Fort Moore, GA.

Served as a TAP Education Counselor at Fort Moore, GA. Facilitator for a 2 day Education workshop. Helped Soldiers and their Families understand and utilize their education benefits as they transition from active duty service.

Serving as the VA Relationship Manager in the mortgage department of Citizens Bank of Edmond. The digital lending program. Roger Lending, is designed to streamline the mortgage process and to help Veterans and Service Members in obtaining their goal of home ownership.Professional duties include meeting with the mortgage loan customers online, and via phone and email, taking loan applications, providing mortgage loan disclosures, collecting and reviewing the paperwork provided, advising the loan customers throughout the loan process until closing.

Education Counselor working with US Army Soldiers and their Families in applying for college, financial aid, scholarships, tuition assistance and credentialing.

Served as one of 13 Support Zone Coaches for over 1400 Non-Injury Adjusters Published weekly tips to inform fellow Adjusters regarding up-to-date insurance laws and regulationsAssisted members and claimants in a positive and professional manner, with over 72% of claim closures within 30 days

•Successfully assisted Military and Veterans in approval of VA mortgage loans with an average caseload of 30-40 loans in process at any given time •Exceptionally well acquainted with VA regulations regarding Eligibility requirements, guidelines for home loans and possess a close working relationship with VA representatives•Rapidly promoted from Processor III to Processor I in first 18 months in current position•Received numerous awards and bonuses for excellent quality and customer service satisfaction, to include USAA President’s Award and Processor of the Quarter

• Successfully provided career counseling in the form of individual resume review to over 700 Soldiers retiring or separating from the Army annually. • Instructor for Federal Resume Writing labs, Interview Preparation classes, and Salary Negotiations seminars• Planned, directed, staffed, coordinated, evaluated, and organized over 25 activities per month in support of transitioning Soldiers and their Families. • Facilitated Transition Assistance Program (TAP) Workshops, VA Benefits briefings, Financial Planning, Small Business Administration briefings and Dress for Success classes.• Directed, developed and administered plans and procedures to provide for continuing top-notch programs that met the needs of the transitioning military community. • Marketed ACAP services to local military Command Teams, and attend all local job fairs and conventions to promote ACAP services to civilian employers • Assisted Soldiers with pending MEB/PEBs in planning for careers out of the military, as well as specialized assistance to Warriors in Transition (WT) and AW2 (Army Wounded Warriors).

Instructed 35 clients per class, 5 times a month, on resume writing and interviewing skillsInterviewed, hired, and trained 6 new counselors on all aspects of career counselingFacilitated a monthly Employer Panel, with federal and corporate agencies speaking to transitioning military about jobs, benefits, and financial preparation for retirementSupervised staff and completed bi-annual performance Evaluations and hired new counselorsManaged ACAP office, serving over 1400 clients separating from the military, while ensuring knowledge of all of their benefitsReceived Program Manager's Award for serving as manager for 3 sites, training 2 new counselors, and planning and implementing support for military