Raesmi Nambiar Email & Phone Number

Singapore

• Responsible for daily customer relations to support company's vision.• Liaise with multiple overseas logistics partners to resolve issues.• Provide quality customer service, including interacting with customers, answering large and complex volumes of customer enquiries/issues via email and over the phone ensuring customer satisfaction.• Acquire multiple product knowledge to enhance ability to understand customer needs across different products and regions.• Handle post- sales servicing/warranty related issues.• Documentation of issues, as well as following up and arrangement of post-sales servicing/warranty related issues.

Singapore

A future-forward beauty brand revolutionising the industry with customers at the front and centre of product creation.- Track and analyze key performance indicators (KPIs) related to customer success such as customer satisfaction, retention rate, and customer lifetime value.- Improve customer success strategies resulting in an average customer satisfaction (CSAT) score of 90% which fostered long lasting relationships with the customers.- Develop SOPs to ensure consistency and efficiency in addressing customer inquiries, resolving issues, and managing customer relationships thus reducing contact time.- Worked closely with CRM, marketing, and product development teams to align efforts and ensure a unified customer experience.- Ensure accurate and timely order processing by generating packing lists by exporting data from internal systems and shipping labels to fulfillment platforms that improved efficiency of the fulfillment team. - Successfully reduced churn rates by 20% through the implementation of targeted retention initiatives and proactive customer engagement strategies.- Establish and maintain quality assurance processes to ensure consistency and adherence to service standards.- Create and conduct training programs for new and existing team members.

Singapore

- Handle escalated customer issues and complaints, ensuring timely and effective resolution.- Establish and maintain quality assurance processes to ensure consistency and adherence to service standards.- Develop and conduct training programs for new and existing team members.- Generate reports on key performance indicators (KPIs) and present findings to management.

Singapore

- Assist in handling customer inquiries and concerns.- Assist in creating and updating product documentation for customer reference.- Generate reports and provide insights to support decision-making.- Coordinate and communicate with marketing and operations team to ensure smooth flow of communication and fulfilment to customers

Singapore

- Assist and handle customer inquiries and concerns via email and live chat- Collaborate with the Customer Success team to provide timely and effective solutions.- Gather customer feedback and testimonials to understand their experience with our products/services

Singapore

- Ensure that patrons adhere to house rules during the performance and other relevant policies.- Provide friendly and helpful assistance to patrons with questions or special needs.- Communicate with other theatre staff, such as ticket sellers, security, and management, to address any issues or concerns.

Singapore

- Maintain and update filing systems, databases, and archives of past and present theatre shows.- Assisted in the planning and execution of in-house events for programs in the Singapore Night Festival.- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence.

Bachelor Of Arts - Ba, Arts Management

Polytechnic Diploma, Theatre/Theatre Arts Management

Activities and Societies: Member of Campus Arts Production (2015 - 2018)