Client Relationship Manager (CRM) at Client Attraction University (CAU):Served as the primary liaison between clients and the business, ensuring a seamless communication channel.Provided a high-touch coaching and training experience for clients in high-ticket programs.Became an expert in CAU's strategies, attending all weekly live coaching calls, tracking client progress, and offering strategic feedback.Initiated contact with clients within 24 hours of their onboarding, guiding them through online systems.Offered accessibility via text message with a commitment to a 24-hour response time; scheduled phone calls for urgent issues.Ensured clients adhered to program timelines and addressed questions through detailed screen-shared Loom videos for enhanced visual communication.Team Collaboration:Attended daily meetings with the admin team and coaches to align on client progress and ensure consistent communication.Maintained ongoing communication throughout the day to provide clients with timely and accurate information.Leadership Role:Assumed a leadership role when the team expanded, participating in the onboarding of two new CRMs.Demonstrated effective communication and training skills during the onboarding process.Revised Standard Operating Procedures (SOPs) to enhance efficiency and clarity.Technical Proficiency:Proficient in using Monday, JustCall, Loom, and Zoom for streamlined operations and communication.

- Managed online fitness community- Create and edit workout videos for clients for them to perform 4 times a week- Lead community in Live Questions and Answers sessions to allow them to discuss burning fitness and wellness topics.- Create Fitness Challenges for community to do every 4-8 weeks- Arranged Accountability Groups to create smaller cohorts for clients in a growing group- Developed diverse social media content and marketing strategies to maintain brand consistency- Created backend automations to collect data and payments- Built company's customer relations management system- Operated as the lead point of contact for any and all matters specific to FTI Fitness accounts

• Executed strategic management and sales efforts, growing from a small studio to a 3,000 sq. ft. flagship location with 150+ clients• Recruited, interviewed, and hired additional qualified personal trainers who enhanced the center’s programs and offerings• Managed entire fitness program sales cycle from client prospecting to closing, and maintained a 50-60% sales conversion rate• Successfully led key projects, including a 5-point marketing system, that led to increased awareness and revenue for the center• Evaluated individuals’ abilities, needs, and physical conditions, and developed suitable training programs to maximize desired results• Explained and enforced safety rules and regulations governing sports, recreational activities, and use of exercise equipment• Demonstrated optimum customer support capabilities, resulting in faster issue resolution and higher retention and satisfaction

• Ensured valuable staff development through targeted training, effective leadership, motivation, and performance management• Managed completion and monitoring of pertinent documentation, such as timesheets, grants, reports, newsletters, and rosters

Developed lesson plans for 30+ students, accommodating for multiple learning disabilities. Co-led and designed core curriculum lessons. Facilitated Jump Rope for Heart Program improving cardiovascular strength and led to higher fitness level tests throughout the school. Learned to teach for multiple learning styles and paces without moving the target end date. Also learned to meet the students where they were.