Project Manager supporting client implementations of Microsoft Dynamics CRM Enterprise Solutions. Responsibilities include: working closely with clients to develop the project schedule, manage the project scope and ensure that the deliverables are of high-quality; providing status updates to the client and to internal executives; ensuring appropriate issue and risk management processes are in place; managing the tasks and deliverables assigned to and provided by the functional and technical consultants; monitoring the project budget and incorporating the Microsoft SureStep Implementation methodology as appropriate.

Responsible for managing ERP implementation of Motionsoft's products and services for clients in the health and wellness industry. Motionsoft products include the MOSO Member Relationship Management System, the myClub Portal and the MOSO Data Warehouse. Projects consist in tailoring system implementation by managing key processes and the resources who deliver them: business workflow modelling, pilot system configuration, data conversion, integration and customization, end user training, and final deployment.

Datatel + SGHE combined to form Ellucian. Responsible for the quality of services delivered by the 50+ consultants who comprise the Ellucian technical and installation teams (Common Components Consulting Center). Primary roles are to oversee the technical services portfolio, manage team utilization and ensure client satisfaction with services delivery.Experience with ERPs (Colleague and Banner) has provided an opportunity to be involved in technical projects related to deploying ERP systems operating on SQL and Oracle with SharePoint/Liferay Portals, Reporting, ETLs, and CRM Dynamic Recruiter systems.

The ITIS Team provides the installation, migration, upgrade and technical consulting services which form a key component of Datatel implementations and projects. Technical services center around the base ERP product, User interfaces, e-Commerce, Portal, Reporting and Strategic Enrollment Management. In the last three years, I have dramatically expanded the team's capabilities and the revenue it generates for the company. Averaged 28% revenue growth, year-over-year, from 2009 through 2011. Maintained a high billable utilization rate and survey returns yielded over a 90% team client satisfaction score. Recruited and expanded the team from six to eleven in 2011 in order to scale the business. I meet frequently with team members, individually and as a team, to establish goals and ensure continuous improvement. Two staff promotions in 2010. One staff member was selected as Employee of the Quarter in 2011. All team members were TSIA certified in 2011. Augmented Team efforts by strategic use of subcontractors to meet periods of peak demand.

Supervising the operations of the IT Infrastructure Services (ITIS) Team and providing technical leadership in support of Team projects: - Performing client consultation to scope and offer ITIS services. - Resource allocation and cross-divisional coordination - Scheduling and successful oversight of ITIS engagements. - Escalation point for client issues or performance concerns.

Managing the Bandwave Broadband and Hosting Helpdesk (supports 500+ business DSL and T1 customers) - Training and supervising the Helpdesk staff - Managing Carrier escalations and exceptions. - Analysis of reports and metrics to track workload, plan for growth and improve Helpdesk efficiencyIT Project Management of Bandwave Systems Integration Services - Establish the scope and service level agreements (SLA’s) of Bandwave IT projects - Supervise IT implementations. - Confirm testing and the acceptance of IT services delivered