Raeven Whitfield Email & Phone Number

• Use Structured Query Language (SQL), Tableau Desktop, and Tableau Server to produce and distribute data visualizations.
• Create data visualizations utilizing SQL and Tableau Desktop for the Extended and Senior Leadership Teams and CEO.
• Produce and maintain data visualization products facing both internal to INPO and external to the nuclear industry.
• Maintain internal and external Tableau Servers to ensure appropriate license usage.Key Projects
• Analyzed, designed, and crafted data visualizations used for INPO’s 2023 CEO Conference resulting in INPO and the Nuclear Industry’s CEOs redefining how they view nuclear station performance.
• Lead the data visualization design phase of Continuum Viewer through the scheduling of stakeholder interviews and refinement of requirements.

Atlanta, Georgia, United States

• Trained, coached, mentored, and provided oversight for the 1st Level IT Service Desk’s CO-OP students.
• Performed administration and low-code development for ServiceNow.
• Performed 2nd Level identity access management, email administration, and distributed file system (DFS) responsibilities.
• Developed reports and visual dashboards for IT Leadership to review the IT Division’s ticket statistics and trends.
• Provided service and assistance to IT Service Desk customers on escalated technology support issues.
• Provided input to the planning for acquisition of hardware and software.

• ID Management
• Manage infrastructure with 500 internal and over 1000 external domain accounts.
• Manage internal email accounts and distribution lists using the Microsoft Exchange AdminCenter.
• Complete tasks as they are assigned and picked up in ServiceNow.
• Communicate to customers upon the completion of submitted incidents and requests.
• Document and update a 27-Skill Knowledge Transfer Guide containing guidance for all ID Management Coordinator tasks.

New Orleans, Louisiana

• Work independently and in a team to assist with the Windows 10 Enterprise Migration project.
• Schedule User Acceptance Testing for applications identified as needed by business testers in the Windows 10 environment.
• Facilitate User Acceptance Testing with business testers.
• Perform application troubleshooting in Windows 10.
• Maintain accurate, organized, and thorough records of results of testing including any additional technical specifications and troubleshooting that occurred during testing sessions.
• Maintain communication with business testers throughout the User Acceptance Testing phase of application preparation.

Atlanta, Georgia

• Work with 4 other CO-OP students in various positions to perform and maintain service desk duties in a timely and organized fashion.
• Provide phone and hands-on support for internal employees as well as external members of INPO from nuclear plants around the globe to troubleshoot and resolve end-user and application issues.
• Use ServiceNow to monitor, analyze, prioritize, and classify incidents & requests escalating to other teams as necessary and ensuring all incidents & requests are properly documented within the applicable ticket’s.
• Help manage a virtual infrastructure via VSphere and View Administrator by creating, troubleshooting, and maintaining virtual machines.
• Work as the Peer Coordinator preparing laptops and equipment needed for nuclear plant evaluations and peer reviews.
• Provision, troubleshoot and provide problem resolution for Windows 7 laptops and desktops following build & troubleshooting guides and procedures.

Orientation & Transition Programs

~Troubleshoot problems related to Ignition sign-up.~Communicate complex information in a clear and concise manner.~Mitigate parents' concerns with regards to their students' orientations.~Mitigate incoming students' concerns with regards to their upcoming orientations.~Assist in the day to day operations of the Orientation & Transition Programs office.

Kennesaw, Georgia

• Worked with two co-student directors to manage a team of 24 student leaders.
• Implemented a training curriculum for new Ignition Leaders.
• Provided conflict mediation and resolution among the Ignition Leader team.
• Oversaw the execution of New Student Orientation
• Presented a workshop about maintaining a balanced team at the 2017 Southern Regional Orientation Workshop

• Facilitated group study sessions for college-level Calculus 1 and Calculus 2 that were designed to increase students' understanding of classroom materials.
• Provided techniques to help students prioritize tasks and develop better time-management skills when studying challenging topics.

Kennesaw. GA

• Worked with 23 Ignition Leaders to facilitate New Student Orientation.
• Planned and coordinated group activities for students attending New Student Orientation.
• Assisted in the academic advisement of students within the College of Computing and Software Engineering.
• Presented to and led panels for approximately 11,000 incoming students and their families.

Cumming, GA

~Greeting Customers~Tending to customers needs(i.e. purchases, returns, decisions withing the cosmetics department, photo department purchases)~Restocking/Organizing shelves~Cleaning/Organizing the store

Bachelor Of Science - Bs, Data Analytics

Bachelor’S Of Science, Computer Software Engineering

Activities and Societies: National Society of Black Engineers, Phi Eta Sigma National Honor Society, The Society for Collegiate Leadership.