Raevon Redding Email & Phone Number

Anaheim, California, United States

Disney Experiences

Orlando, Florida, United States

• Served as an official spokesperson for The Walt Disney World Resort and represented over 76,000 Cast Members within the community and beyond at various live events
• Completed extensive press and media training and attended over 300 public appearances during two-year term, including events for the 50th Anniversary of The Walt Disney World Resort, the inaugural sailing of the Disney.
• Managed appearance requests and general inbox, scheduled meetings and events, and replied to daily inquiries using strong project management, communication, and organizational skills
• Created video and written content for blogs and social media platforms, and increased Instagram following by 181%
• Celebrated Cast Members at Legacy Awards, Disney Heroes Award Presentation, Cast Service Celebrations, Disney Aspire and Disney VoluntEARS events, and Role Shadows

• Opened a brand-new team during a peak holiday week that focuses on the Guest experience and used problem-solving and communication skills to promote Guest satisfaction and a high intent-to-return rate
• Mentored and trained the first addition of transferring Cast Members to G.E.T. by providing a variety of information regarding general Guest interactions as well as an orientation of the Magic Kingdom Park.
• Developed training material to help facilitate technology overview to ensure trainees felt comfortable and had a strong familiarity with a variety of 12 different applications and technical resources for solving Guest.
• Reopened the Magic Kingdom Park following the COVID-19 closure while navigating a significant number of ever-evolving safety protocols
• Championed the opening of the Diversity and Inclusion Team as one of the 8 core members and served as a liaison between Leadership and other teams to educate Cast Members on effective and inclusive practices that apply.

• Partnered with and showcased other lines of business to deliver the “Disney Difference” and create a seamless guest experience
• Hosted Executives, VIP Guests, celebrities, and vendors to promote the Disney Product while handling confidential information
• Chosen to work directly with high-priority clientele for events such as Bob Iger’s Biennial Management Meeting, Disney Dreamers Academy, & Pro Bowl, which included proactively scheduling & organizing agendas, and.
• Selected to be part of a team of 5 to film new promotional material and media ads for Disney Special Services

• Manages Guest challenges and diffuses high-stress situations in a timely manner by using problem-solving and decision-making skills while partnering with own team as well as other lines of business
• Utilizes extensive knowledge of the Magic Kingdom Park as well as applications such as Guest Service Suite, SnApp, Disability Access Service, Lilo, Guest Recovery, Redemption, and Reservations to guide and assist.
• Facilitated Keys to the Kingdom and Family Magic tours while engaging up to 20 Guests on a five-hour long tour of the Magic Kingdom while giving a detailed overview of the Four Keys and a behind-the-scenes look at both.

• Selected as part of the original team of 36 to debut new gesture recognition technology and new First Order costumes for Star Wars Launch Bay and March of the First Order entertainment offerings
• Performed in specialty-trained roles including Disney Festival of Fantasy Parade, Mickey’s Once Upon a Christmastime Parade, and Mickey’s Royal Friendship Faire, which included an 8-week rehearsal and ended with.
• Trained and mentored 180+ new character performers on safety standards, operating guidelines, high-quality interactions, and efficiency standards in meet and greet, dining, and Guest Carried Target locations

• Debuted first-ever Black Face Character in Shanghai Disneyland and was selected for filmings, photo shoots, and media appearances, and was featured in promotional ads, the My Disney Experience app, and Holiday Magic at.
• Partnered with opening team to debut Villains Halloween Cavalcade while maintaining confidentiality during an in-depth rehearsal process to ensure various documents, details, and show elements remain classified
• Learned and utilized conversational Mandarin to perform and communicate with fellow performers and parade operators

• Coordinated various catering orders from selection to fulfillment while delivering excellent Guest service
• Trained and motivated new team members in a variety of areas to ensure proficiency and success in their new role

Bachelor Of Science In Hospitality

Associate In Arts

Associate'S Degree, Hospitality