Rae W. Email & Phone Number

Remote

Remote

• Expertly managed diverse customer portfolios, delivering exceptional support and fostering lasting relationships forpredominantly enterprise clients.• Implemented proactive account retention strategies, overseeing subscriptions, POs, invoices, quotes, and orders to ensureseamless and accurate transactions.• Led onboarding initiatives, conducting targeted interviews and delivering comprehensive training programs that acceleratedonboarding and empowered new hires with essential skills, resulting in a 40% reduction in ramp-up time.•Initiated cross-training programs between the customer support and sales departments and the customer success team toenhance collaboration and operational efficiency. This resulted in streamlined processes and enhanced customer satisfaction.

Greater Minneapolis-St. Paul Area

• Led a high-performing team in event planning and corporate meetings, demonstrating exceptional leadership and customersupport skills in the hospitality sector.• Cultivated relationships with a diverse client portfolio, delivering personalized service and consistently exceeding clientexpectations.• Implemented rigorous hiring and training processes, optimizing customer support and ensuring flawless execution of events.

Greater Minneapolis-St. Paul Area

-Ensure that all customers receive the highest quality ingredients and service, by managing all aspects of produce ordering and sourcing, and catering to specific dietary needs and preferences.-Hire, train, and manage a team of staff members, providing leadership, guidance, and support to ensure that all team members are engaged, motivated, and performing at their best.-Develop and maintain schedules and expectations for team members, ensuring that all shifts are fully staffed and that all team members have clear expectations and responsibilities.-Use creativity and innovation to redesign menus and dishes to fit seasonal and dietary restrictions, while still delivering on exceptional taste and quality, much like how customer support professionals must adapt to changing customer needs and preferences.-Oversee kitchen operations, including running multiple stations and ensuring that all meals are prepared to the highest standards and delivered on time, much like how customer support managers must ensure that their team is delivering consistently high-quality service to customers.

Greater Minneapolis-St. Paul Area

-Manage cash flow and ensure accurate financial management, with a keen eye for maximizing profitability.-Demonstrate expertise in all recipes and drinks, from classic to innovative, ensuring that all dishes and beverages are of the highest quality and meet company standards.-Manage inventory by ordering and tracking product usage, minimizing waste and optimizing profitability.-Train and onboard new staff members, providing them with the knowledge and tools they need to succeed while ensuring adherence to company policies, procedures, and recipes.-Provide strong leadership skills to manage a team of employees, including scheduling, performance management, and providing guidance and support to create a positive and productive work environment.

Education record

Education record