Rae Wree Email & Phone Number

Palo Alto, CA, US

• Technical environment:.Net Framework 4.8, C#, WPF, MVVM, Azure DevOps, GitHubProjects: HP Omen Gaming Hub, HP Orbit, HP Connected Drive
• Designed, developed, and led continuous enhancement of over a dozen modules using C# on.Net Framework 4.8.
• Achieved at least 80% unit test coverage in feature work, augmenting ability to detect regressions.
• Engineered user interface (UI) of 12 modules employing Windows Presentation Foundation (WPF) within an MVVM (Model-View-ViewModel) architecture, integrating dependency injection to amplify modularity and facilitate.
• Led refactoring initiatives in six modules aimed at optimizing application's architecture and remedying accumulated technical debt, culminating in tangible enhancements to performance and maintainability.
• Analyzed and estimated hundreds of stories based on requirements and functional specs.

• Led transformation of customer operations by driving adoption of client management software and instituting process improvements, resulting in in more responsive customer service, improving knowledge management, and.
• Developed comprehensive knowledge base, resulting in 30% increase in inside customer service efficacy, leading to 20% reduction in average handling time and improved customer satisfaction scores.
• Spearheaded cross-functional team initiative aimed at improving scheduling process, achieving over 100% improvement in daily productivity for both field and office operations, and realizing 50% cost savings on fuel.