Raewyn Oades Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Full time position managing the Esri Australia instructor-led training team.

Chatswood, New South Wales, Australia

Full time position as the Coordinator for Learning Services, a team generating Product training for customers and staff members. Key responsibilities• Create schedules for Virtual Instructor-Led Training, Webinars and eLearning.• Enrol customers into eLearning courses via the Training Online Portal (Moodle) and manage the Portal.• Run reports for weekly forecasting and End of Month budget metrics for Head of Learning Services and monitor outgoing costs for the budget.• Answer all incoming queries or requests for assistance via the Salesforce Case ticketing system.• Support internal and external presenters with Webinars through technical support and running the webinar from the backend.• Organise seasonal events with external providers, primarily for End of Financial Year events. • Working with Marketing to create copy for campaigns and monthly training emails. • Working alongside our Digital Sales team who sell the Learning Services training:Achievements• Two successful End of Financial Year cycles: o Enrolling almost 2,000 customers over a six-week period into eLearning courses. o Successful completion of 10 webinars with an audience totalling almost 2,000 customers. • Creating, scheduling and running a two-day virtual Compliance Event for Payroll customers. o Nine presenters. o Four different compliance topics. o Audience of over 600 customers. • Completion of a Change Management module for the Pre-Sales team directed at customers.• Completing Quality Assurance checks with eLearning for four Products. • Collaborating on the move to Annual Recurring Revenue (ARR) learning modelling. Primarily working on the Systems side and consulting with the experts.

North Ryde, New South Wales, Australia

Full-time continuing role as Higher Degree Research Administration Assistant within the Faculty of Human Sciences. My focus was primarily on the Bachelor of Philosophy (BPhil)/Master of Research (MRes) Year 1 and 2 candidates, however I did assist with Doctor of Philosophy (PhD) candidates when required. Key responsibilities• Answer queries regarding the MRes pathway, how to apply, to access resources, submit theses and so forth via phone, email and face to face• Monitor, evaluate and process BPhil and MRes applications through the eApplication system• Assist with Postgraduate Research Funding (PGRF) processing and collation of applications, including assessing the budget for each applicant • Ad hoc tasks required for the HDR Manager, MRes Director or Associate Dean of HDR• Update the iLearn (Moodle) pages for MRes Yr2 and PhD candidates with appropriate information and to advertise new dates or information for PGRF, Three Minute Thesis, general documents and contact details• Understanding and implementing HDR policies and procedures• Assisting other team members when required or in their absence• General administrative dutiesAchievements• Organisation of the Faculty Commencement Program for PhD candidates, the Commencement Workshops for MRes Candidates and the Faculty lunch for all Human Science Higher Degree Research (HDR) candidates • Created a breakdown of all MRes and PhD candidates from 2013 to late 2019 from several different systems to create an overview of progression, graduation and withdrawal percentages, creating an overall of the student life cycle within HDR• Volunteer work for Open Day and Graduation Ceremony

Baulkham Hills

Full-time role as an Apprentice Training Coordinator within the Master Builders NSW Apprentice Training department, a Registered Training Organisation. My core responsibilities were to schedule apprentice training in Certificate III in Carpentry and Certificate IV in Building and Construction (Building). Key responsibilitiesTraining• Schedule/coordinate rooms, trainers, current and future apprentices• Communicate/answer queries with current and future apprentices regarding their training• Predict material usage for upcoming classes e.g. timber, nail stock etcCourseware• Create, edit, upload and monitor materials on Moodle (MBA’s online platform)• Print assessment, materials required for trainers• Double check marked assessments, updating Wisenet (Student Management System) with resultsOther responsibilities• Update Wisenet with attendance, absences, results, Recognition of Prior Learning• Daily logistics of apprentice training• Schedule/coordinate pre-apprenticeship • Schedule/coordinate Adult Commencement Programs (Mature Aged)• General administrative dutiesAchievements• Forming a working relationship with the trainers and apprentices which encouraged a culture of openness and understanding. It also allowed management to connect with trainers and apprentices needs• Assisting apprentices with ongoing family or learning issues

Sydney Cbd

Full-time role as an Administrator within the Corrs, Chambers Westgarth Business Services division. My core responsibilities were to support the Projects and Talent Development (P&TD) team. I was also part of the Transformation project to assist the firm to move to a new Learning Management System and Continuing Professional Development (CPD) Portlet.Key responsibilitiesTraining• End-User, Legal Assistant and Super-User training in multiple offices• Demonstration of the new system to the different cohorts• Answering queries from these different cohorts and future usersData migration• Creation of data uploads of current and future sessions, online modules, National Legal Excellence Training (NLET) sessions, and curriculum files• Verification of data to be transferred Testing• User Acceptance Testing administrative scripts• Service Rehearsal Testing administrative scriptsOther responsibilities• CPD auditing, assisting with queries and advising on CPD compliance• creating and collating reports monthly, quarterly and on an ad-hoc basis • provide administrative support when required for P&P and P&TD teamsAchievements• Successful implementation of the Learning Management System• Successful facilitation and end-to-end management of ongoing training in each office during transformation project• Creation of ‘How-to’ guides, Step-by-step guides and presentations for facilitation of learning sessions and to upload to LMS site

Belrose, New South Wales, Australia

Full-time Instructional Designer position, creating content for different subjects for nurses/carers, Registered Nurses and other staff in Residential and Home Care environments. Key responsibilities• Research, write and edit core content for 25-minute educational television programs, created for staff in the aged care sector in both the UK and Australia • Review multiple versions, of both scripts and television program edits, to ensure content is correct and consistent, for both the Australia and the UK markets• Supervise shooting of programs to ensure adherence to script and any demonstrations are accurate • Create different types of assessment for learning resources • Maintain the Learning Management SystemAchievements• Creating material for several programs and assisting on several more• Attending filming days so each scene was clinically correct

Belrose

Full-time Learning and Development (L&D) Coordinator for the Australian team with constant contact with the Australian Production team and the UK L&D and Production teams.Key responsibilities• Create timelines for multiple programs, adjusting when required • Act as central point of contact, and develop meaningful relationships with, SMEs, counterparts in the UK and Australian Production Team• Monitor the Learning and Development budget• Creating and updating the Learning and Development policies and procedures• Editing and proofreading various types of documents for Learning and Development and Marketing and Communications teams• Writing some assessment for the pending LMS platformAchievements• Managing up to at least 10 timelines at a time with constantly changing deadlines, stakeholders and meetings• Assisting with writing assessment for LMS platform

Willoughby City a local government located in Sydney's northern. It is surrounded by the Ku-ring-gai Council area in the north, Middle Harbour in the east, the North Sydney and Lane Cove Council areas in the south and the City of Ryde in the west. The Council is celebrating 150 years this year.As a member of the Environmental Services administration team, my responsibilities included:• assisting assessors with Development Applications, amendments and submissions to council for private dwellings and commercial buildings• processing applications and results for tree removal• assisting with the testing of the new computer system specifically designed for Willoughby City Council

Hyundai debuted in Australia in 1986, in 2003 Hyundai Motor Company Australia was established. Hyundai’s presence in the Australian market has increased its reputation for well built, economical and affordable cars with over 160 dealers nationwide. They have won multiple awards, including Australia’s Best Cars. As a member of the Sales department, Commercial and Fleet, my responsibilities included:• supporting Fleet Sales and Commercial Sales Managers.• downloading and collating reports on monthly sales for each state and dealer • assisting with the internal fleet monitoring on a monthly basis and charging fees accordingly - changeover of cars during the month, any repairs made/required and having the cars sent to the auction yards • creating auctions lists for second hand dealers once a month and note the selling price • assisting with sales meetings, advertising and promotional goods, • assisting with the arrangement of events, such as golf days and new release car events, coordinating catering, promotional goods, cars and guests

Norwest Business Park

ARV is a non-profit Christian organisation with 2400 staff providing quality aged care services in the greater Sydney area, lower Blue Mountains, the Illawarra and NSW South Coast. ARV seeks to understand the people they care for and respond to their diverse needs. As a member of the Learning and Development department, my responsibilities included: • enrolling staff into Certificate III in Aged Care and other training, update training records, printing reports on mandatory courses and their attendance rates • coordinating training rooms at local ARV sites and external sites• organising and distributing training materials for Workplace Trainers • creating certificates for Certificate III in Aged Care at accepted completion of the training • organising graduate ceremonies for Certificate III and Certificate IV in Aged Care graduates• answering Learning and Development queries by phone and email and primary contact for Workplace Trainers• maintaining the Learning and Development drive, training details, training materials • creating and maintaining the Learning and Development policies and procedures• coordinating the move of the Learning and Development department from Castle Hill to Bella Vista; this included the physical packing of resources, organising removalists, scanning, labelling and archiving past documents and archiving training records to an offsite archivist• reporting directly to the Learning and Development Manager to assist with ad hoc duties

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Certificate Iv, Library And Information Services

Professional Writing And Editing

Completed a Certificate IV to improve my professional writing skills and editing capabilities.

Bachelor Of Arts (Ba), English Literature

High School Certificate

Diploma Of Business, Organisational Development